Customer Experience and Administration
Business Analytics Manager
Responsibilities and Duties
Receive, send and record all phone
calls, emails and SMS sent on behalf of and to the company.
Attracts potential farmers by
answering product and service questions and suggesting information about other
products and services such as Orchard management services.
Receive and record any complaints
from farmers and other stakeholders and assign the action point to the
responsible action owners and reviewers.
Provide current and any updates on
payments and harvest; provide farmers statements. Communicate any issues
urgently to the business analytics manager.
Prepare, print and issue farmers
statements on a regular and timely basis.
Update competitor and price matrix
Work with Field technical officer to
resolve any field, compliance and technical farmer related issues.
Work with team to assist the field
team to make the most efficient.
Administrative work for all the
departments in the organisation based on needs and availability
Any other duties assigned by the line
Education and Skills
A certificate in human behaviour,
Fluent in Kikuyu, Swahili and English
How to Apply
29 March 2020