Customer Experience and Administration Representative Job in Kenya

Olivado EPZ

Customer Experience and Administration Representative
Reports to  Business Analytics Manager
Responsibilities and Duties
·          Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.
·          Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.

·          Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
·          Provide current and any updates on payments and harvest; provide farmers statements. Communicate any issues urgently to the business analytics manager.
·          Prepare, print and issue farmers statements on a regular and timely basis.

·          Update competitor and price matrix reports.
·          Work with Field technical officer to resolve any field, compliance and technical farmer related issues.
·          Work with team to assist the field team to make the most efficient.
·          Administrative work for all the departments in the organisation based on needs and availability
·          Any other duties assigned by the line manager.
Education and Skills
·          A certificate in human behaviour, organisation behaviour.
·          Fluent in Kikuyu, Swahili and English
How to Apply
Email your application to:  [email protected]
Closing date:  29 March 2020
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