Customer Service Officer Job. Alternate Doors

Customer Service Officer  Jobs, Customer Service Jobs, Administration Jobs, Administrative Jobs, Alternate Doors Jobs

Job Description:

Our Client is currently looking to hire a Customer Service Officer / Admin. Goal – To manage customer relationship in a manner that guarantees customer retention and growth.

Responsibilities:

  • Take orders from customers and process accurately and timely
  • Acknowledge and resolve customer complaints and questions by clarifying and determining
    cause of action
  • Answer customer questions about products and offers available
  • Open and maintain customer accounts
  • Maintain financial accounts of orders processed and make report
  • Keep accurate records of customer feedback, comments and complaints.
  • Ensure customer satisfaction
  • Petty booking keeping and disbursements of funds
  • Keep and organize company records
  • Prepare report on expenses and office budgets
  • Maintain company database
  • Organize filing system for important documents
  • Collate and submit end of month staff report

Qualifications:

  • Able to manage pressure
  • Proactive
  • Able to think on the feet
  • Problem solving skills
  • Multitasking skills
  • IT savvy
  • Calm and assertive
  • Degree in hospitality management
  • 5 years experience in a similar role and industry

How To Apply:

Please send your CV to jobs@alternatedoors.co.ke

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