Front Desk Officer Job in Kenya

Job Title:  Front Desk Officer

Job Brief:  The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.

·          Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
·          Greet and welcome guests
·          Answer questions and address complaints
·          Answer all incoming calls and redirect them or keep messages
·          Receive letters, packages etc. and distribute them
·          Prepare outgoing mail by drafting correspondence, securing parcels etc.
·          Check, sort and forward emails
·          Monitor office supplies and place orders when necessary

·          Keep updated records and files
·          Monitor office expenses and costs
·          Take up other duties as assigned (travel arrangements, schedules etc.)
·          Proven experience as front desk representative, agent or relevant position
·          Familiarity with office machines (e.g. fax, printer etc.)
·          Knowledge of office management and basic bookkeeping
·          Proficient in English (oral and written)
·          Excellent knowledge of MS Office (especially Excel and Word)
·          Strong communication and people skills
·          Good organizational and multitasking abilities
·          Problem-solving skills
·          Customer service orientation
·          High School diploma; additional qualifications will be a plus
Qualified and interested candidates must fill in the form at –  – in order to be considered.
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