IT Jobs In Kenya.
Helpdesk & Support Assistant
We are seeking outstanding achievers to deliver the set objectives in our Projects Management Office (PMO) Division. The successful applicants must be driven, results oriented with a “can do it” attitude and with proven track records.
The overall objective for the Helpdesk Support Assistant is to make sure that customer value is maintained to the standards set forth by Coretec and solves basic technical problems as well as provide support for all assigned areas.
This role provides technical support to customers in an efficient and accurate manner. It is considered as Coretec’s front liner.
- Bachelor’s Degree in IT or related field from a recognized university
- At least 1- 2 years relevant experience in a busy environment preferably ICT.
- Proficiency in Helpdesk software
- The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
- Ability to deal confidently with a wide range of people in difficult circumstances.
- Should be able to diagnose & solve problems in an efficient manner.
- Demonstrated experience of effective communication with customers via a range of different channels.
- Attention to detail & demonstrated to work under pressure
- Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
- Good working knowledge of browser technologies.
- Integrity and personal organization planning skills
- Proven record on client retention due to excellent helpdesk support
- Good time management and deadline skills
- Strategic Thinking
How To Apply
Interested candidates to send updated CV, Cover Letter and copies of your academic certificates to hradmin@coretec.co.ke with the job title “HELPDESK & SUPPORT ASSISTANT “ as the subject title. Only shortlisted candidates will be contacted.
Closing date for applications is 3rd March 2023
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