KCB Recovery Centre Manager Job

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Recovery Centre Manager Job, Banking Kenyan Jobs 2022, 

Job Purpose:

To evaluate, develop and monitor recovery strategy and action plans on delinquent consumer facilities for both In-House and Agency recovery teams to optimize recoveries.


  • Develop recovery strategy to ensure that the bank’s consumer portfolio performance objectives are achieved.
  • Implement clear action plans to achieve optimal recoveries for consumer delinquent book.
  • Ensure compliance with credit policies and CBK prudential guidelines on non – performing consumer debts.
  • Optimization of recovery costs.
  • Oversee proper coordination of Agency activities.
  • Collaborate with branches and all the key stakeholders to ensure that recovery actions are efficient and effective.
  • To manage and optimize Recovery Centre resources including and not limited to: the organization and planning of Recovery Centre staff schedules/shifts; Recovery Centre systems and processes.
  • To put in place and implement staff learning and development plans for all Recovery Centre Services and support teams.
  • To ensure best practice standards are adhered to in the formulation of Recovery Centre metrics and processes in comparison with best-in-class recovery centre.
  • To develop and follow through service improvement initiatives and processes for the Business from Customer feedback obtained from Recovery Centre to ensure overall Service improvement for the Group.
  • Review recovery centre MI reports
  • Tracking of recovery targets
  • Monitoring the set performance metrics for recovery centre staff.
  • Review viability of recovery strategy/action plans.
  • Ensure quality of customer engagement is within the set standards


  • Degree from a University recognized by CUE. MBA degree will be an added advantage
  • Professional qualification in ACIB / AKIB is desirable
  • Minimum of 6 years of wide-ranging Banking experience; having a minimum of 4 years’ management level experience in Credit Administration, Credit Analysis, Debt Recovery and Lending related roles.
  • At least 4 years’ experience in managing teams.
  • Proven experience engaging with Banking Regulator, with demonstrated sound understanding of the regulatory environment including CBK Prudential Guidelines 
  • Demonstrable understanding of Business fundamentals and the financial services industry.
  • Must have awareness of current business trends, risks, challenges and opportunities

How to Apply

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment Portal and submit your application with a detailed CV.

To be considered your application must be received by  Thursday, 31 st  March 2022.

Qualified candidates with disability are encouraged to apply.

Only shortlisted candidates will be contacted.

Apply Now

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