Regional Investigation Specialist – East Africa and Yemen at Norwegian Refugee Council

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  • Company: Norwegian Refugee Council
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: NGO Jobs in Kenya

Job Description

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs


All NRC employees are expected to work in accordance with the organization’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that guide our actions and relationships.

NRC in the East Africa & Yemen Region prides itself on being a leader in the service of refugees, internally displaced people and displacement communities. We strive to be a rapid responder and a pioneer in Hard to Reach areas. We unlock durable solutions and make deliberate efforts towards a more sustainable impact in our programming.

We aim to deliver the best possible service through commitment to our regional hallmarks: evidence based programming; advocating for change; cash and markets-based programming; driving innovation; collaborating with other actors for greater impact; integrating our programmes to achieve synergy and maximum efficiency; and valuing staff diversity.

The main purpose of this position is to be responsible for supporting and conducting internal investigations in the region, in coordination with the HO Anti-Corruption and Investigation Specialist and relevant regional and country office staff. The Regional Investigation Specialist will mainly conduct and advise on administrative, internal investigations into allegations of misconduct, but also on other potential violations of NRC’s rules and regulations as needed. The Regional Investigation Specialist is responsible for providing expert advice and to actively contribute to NRC’s wider learning on corruption risk reduction specifically, but also on other areas such as on PSEA as advised by the technical line.

The position of the Regional Investigations Specialist should secure independence by providing investigations that are ethical and free of conflict of interest and in turn, provide assurance to the affected communities, the organisation, and donors that complaints, allegations and incidents are investigated and resolved effectively, in a timely manner and without bias or prejudice, as well as ensuring confidentiality in sensitive cases. The Regional Investigations Specialist may be required to operate outside of the assigned region to manage or advise on high-risk investigations, relieve the pressure of high caseloads for other investigators or cover leave in other regions.

The incumbent will work closely with the Global Risk Management Section, the Regional Management Group, NRC Country Directors, and a variety of staff across NRC programmes in the region. She/he will report to the Regional Office, and have a strong technical line to the Head Office Anti-corruption and Investigation Specialist on technical aspects of investigations, investigation plans and casework, and to the Head of Protection against Sexual Exploitation and Abuse and Safeguarding on all SEA cases and PSEA efforts.

Role and responsibilities

Generic responsibilities

  • Ensure a strategic and compliant approach to investigations procedures in accordance with the NRC investigation routines.
  • Prepare investigation plans in coordination with the HO Anti-Corruption & Investigation Specialist and the Head of PSEA.
  • Conduct fair and transparent internal investigations in accordance with agreed plans and complete investigation reports with clear responsive recommendations.
  • Support, guide and oversee or manage investigations remotely that are being conducted by NRC staff in Country Offices in line with NRC standards.
  • Conduct training to reinforce investigation capacities in the region and provide guidance to employees as potential whistle-blowers.
  • Advise and train NRC managers and staff on prevention and reduction of fraud, corruption, and dishonest loss in collaboration with the RO and CO Risk and Compliance units and on PSEA in collaboration with the HO PSEA Unit.
  • Actively promote anti-corruption and PSEA best practises and contribute to the NRC global learning by sharing success stories, system gaps and risk patterns.
  • Support the corruption risk identification and assessment processes for country offices in collaboration with the RO and CO Risk and Compliance units.
Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus, and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  • Assess initial reports of possible misconduct in line with NRC guidelines.
  • When required, travel to carry out high-quality, internal investigations in country offices in the region or other NRC locations, including documentation analysis, interviews of witness’s and suspects and other investigative actions. Position may require extensive travel.
  • In consultation with other NRC regional positions, the HO Anti-Corruption and Investigations Specialist, the HO PSEA Unit, and other relevant Head Office staff, coordinate due process and help promote compliance with NRC polices and processes.
  • Prepare regular analysis reports for regional management, the HO Anti-Corruption and Investigation Specialist, and the HO Head of PSEA, outlining trends and highlighting specific issues related to investigations and corruption in the region.
  • Train, coach, and mentor country office staff with investigations responsibility
  • Contribute to the development of capacity building programmes, including but not limited to Code of Conduct, investigations and Anti-Corruption.
  • Roll out capacity building and learning while in country offices.
  • Support high risk investigations, offload large caseloads or cover leave/absence in other offices or regions upon request and in line with NRC procedures


Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

  • University degree/Police Academy in investigations, law or other related field,  or  significant training and experience in the field of investigations
  • Formal training and/or certification in investigative methodology (ACFE, CIP)
  • At least 5 years investigative experience
  • Fluency in written and spoken English. Arabic and French would and added advantage.

Context/Specific skills, knowledge, and experience:

  • Knowledge of the context in the East Africa and Yemen region desirable
  • Fluency in the working language of any of the region’s COs. English is a requirment and Arabic would be an added advantage
  • Experience with administrative investigations
  • Management experience in the humanitarian sector.
  • Relevant international work experience, ideally in conflict or post-conflict settings
  • Experience of a survivor centered approach in sexual misconduct case work
  • Clear ethical focus, high integrity, and ability to confidentially handle sensitive information

Behavioural competencies

NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

  • Analytical thinking
  • Communicating with impact and respect
  • Initiating action and change
  • Working with people
  • Handling insecure environments

Extra Information

Duty station: Nairobi, Kenya, East Africa and Yemen Regional Office

Travel: up to 50% within region and other travel outside of region if required

Duration of contract: 1 year with extension subject to good performance

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  • Company: Norwegian Refugee Council
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: NGO Jobs in Kenya

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 25th April, 2021
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