Support Analyst Level II
Head of IT Operations
Level II Support Analyst
be rersponsible for delivering ICT support to the Core Banking Systems and
other Business systems by providing technical assistance, analysis and
solutions to issues reported, reports and administration services in a manner
that ensures that all customer information is secure and the pertinent Service
Level Agreements measures are consistently attained – so as to support and
contribute to the bank’s strategic objectives now and in the future.
Execute and monitor tasks and
programs as outlined in the appropriate task schedules.
Troubleshoot and analyse
problems and either solve them or correctly escalate to the appropriate
analyst or vendor without undue delay and coordinate the resolution.
Speedy closure of the issues
and problems assigned to the analyst with pro-active prioritization and
Plan and put into action
long-range solutions for resolving recurring difficulties with minimum user
disruption – educate users to resolve simple recurring problems
Install and perform minor
repairs to software following the genuine installation or repair
Assist in Inventory Management,
Software Licensing and receipt of software, hardware, stationary and other
Help enhance relationship with
vendors in conjunction with the corporate leadership.
Prepare status reports and
monitor, analyse and evaluate the performance of various systems.
degradation trends and problem areas and actively participate in
Participate in the
implementation of IT related policies and undertake other tasks as may be
assigned from time to time by the seniors in the bank’s IT function.
Avail all scheduled reports and
also generate ad-hoc reports as requested by the Business Users.
Work closely with other IT
teams to ensure systems are integrated correctly to provide the required
A Bachelors degree in
Information Technology from a recognized University (minimum – 2nd class
upper or equivalent).
A minimum of 2 years working
experience in a busy IT environment as a systems analyst with hands on
role in application administration.
One or more IT certification
such as in Microsoft systems and Oracle will be an added advantage.
Must be results oriented
Problem solving skills
Must be self-driven
Must have good analytical and
problem solving skills.
Must have attention to details.
Must have good communication
and interpersonal skills
Must be a team player and have
How to apply
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