Massive Recruitment by National Bank (Many Vacancies)

Corporate Relationship Managers, Diversified Industries & Telecommunications

Primary Location: Kenya-Nairobi-Head Office-13th Floor
Organization: Corporate Banking Division
Number of Openings: 1
Closure Date: Dec 11, 2019
Job Description
Reporting to the Head, Diversified Industries & Telecommunications or Senior Manager, Diversified Industries & Telecommunications Sector within the Corporate Banking Division, the role holder will be responsible for business growth within Diversified Industries & Telecommunications within Corporate Banking Division through business acquisition of new business and portfolio growth.
He/she will also be required to implement the Diversified Industries & Telecommunications Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
Responsibilities

  • Implement the Diversified Industries & Telecommunications Banking Business Development initiatives in line with the Bank strategy and business growth plan.
  • Identify opportunities for growth and new business acquisition through market research, analysis and networking.
  • Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
  • Actively market and drive the uptake of the Diversified Industries & Telecommunications Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
  • Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
  • Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
  • Ensure full compliance with Diversified Industries & Telecommunications Banking standards while adhering of the Bank’s policies and procedures.
  • Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Diversified Industries & Telecommunications Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
  • Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
  • Drive transactional income from Diversified Industries & Telecommunications Banking clients through effective customer service and cross selling the Bank’s products and services.
  • Establish profitable banking relationships with Diversified Industries & Telecommunications Banking clients by providing high quality banking and other financial services where the Bank operates
  • Provide feedback to Management on Diversified Industries & Telecommunications Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
  • In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
  • Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Diversified Industries & Telecommunications Compliance guidelines.
  • Regularly monitor performing/non performing accounts within the assigned portfolio.
  • Support and coordinate post disbursement loan monitoring.
Qualifications
For the above position, the successful applicant should have the following:-
  • University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
  • Master’s degree in a relevant field from a recognized institution is an added advantage.
    Relevant certification in business development Finance or its equivalent is an added advantage.
  • Five (5) years’ banking experience in the Financial/banking sector, three (3) of which should be in Relationship Management in Diversified Industries & Telecommunications.
  • Entrepreneurial and Commercial thinking
  • Excellent research, analytical, and problem-solving skills.
  • Integrity & courage to challenge actions within various business units and the status quo.
  • Strong persuasion, management and communication skills
  • Strong organizational skills
  • Excellent stakeholder management skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Excellent interpersonal, communication and presentation skills

Corporate Relationship Managers, Public Sector

Primary Location: Kenya-Nairobi-Head Office-13th Floor
Organization: Corporate Banking Division
Number of Openings: 1
Closure Date: Dec 11, 2019
Job Description
Reporting to the Head, Public Sector or Senior Manager, Public Sector within the Corporate Banking Division, the role holder will be responsible for business growth within Public Sector Banking Corporate Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Public Sector Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
 Responsibilities
  • Implement the Public Sector Banking Business Development initiatives in line with the Public Sector Banking strategy and business growth plan.
  • Identify opportunities for growth and new business acquisition through market research, analysis and networking.
  • Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
  • Actively market and drive the uptake of the Public Sector Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
  • Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
  • Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
  • Ensure full compliance with Public Sector Banking standards while adhering of the Bank’s policies and procedures.
  • Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Public Sector Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
  • Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
  • Drive transactional income from Public Sector Banking clients through effective customer service and cross selling the Bank’s products and services.
  • Establish profitable banking relationships with Public Sector Banking clients by providing high quality banking and other financial services where the Bank operates
  • Provide feedback to Management on Public Sector Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
  • In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
  • Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Public Sector Compliance guidelines.
  • Regularly monitor performing/non performing accounts within the assigned portfolio.
  • Support and coordinate post disbursement loan monitoring.
Qualifications
For the above position, the successful applicant should have the following:-
  • University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
  • Master’s degree in a relevant field from a recognized institution is an added advantage.
  • Relevant certification in business development Finance or its equivalent is an added advantage.
  • Five (5) years’ banking experience in the Financial/banking sector, three (3) of which should be in Relationship Management in Public Sector.
  • Entrepreneurial and Commercial thinking
  • Excellent research, analytical, and problem-solving skills.
  • Integrity & courage to challenge actions within various business units and the status quo.
  • Strong persuasion, management and communication skills
  • Strong organizational skills
  • Excellent stakeholder management skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions;
  • Nurturing Talent, Leading teams – capable of empowering and leading teams to deliver stretch targets
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Innovative and creative – ability to think creatively and develop innovative solutions
  • Excellent interpersonal, communication and presentation skills

Relationship Managers -Islamic Banking

Primary Location: Kenya-Nairobi-Head Office
Organization: Islamic Banking
Number of Openings: 6
Closure Date: Dec 11, 2019
Job Description
Reporting to the Director, Islamic Banking Division the role holder will be responsible for business growth within Islamic Banking Corporate segment through acquisition of new business and portfolio growth. He/she will also be required to implement the Islamic Banking Business Development initiatives within the assigned branch/region, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional relationship management and customer experience.
 Responsibilities
Implement the Islamic Banking Business Development initiatives in line with the Islamic Banking strategy and business growth plan.
  • Identify opportunities for growth and new business acquisition through market research, analysis and networking.
  • Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
  • Actively market and drive the uptake of the Islamic banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
  • Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
  • Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
  • Ensure full compliance with Islamic Banking Shari’ah standards while adhering of the Bank’s policies and procedures.
  • Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Islamic Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
  • Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
  • Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
  • Establish profitable banking relationships with Islamic Banking clients by providing high quality banking and other financial services where the Bank operates within the branch/ region assigned.
  • Provide feedback to Management on Islamic Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
  • In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
  • Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Shariah Compliance guidelines.
  • Regularly monitor performing/non performing accounts within the assigned portfolio.
  • Support and coordinate post disbursement loan monitoring.
Qualifications
For the above position, the successful applicant should have the following:-
  • University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
  • Master’s degree in a relevant field from a recognized institution is an added advantage.
  • Relevant certification in business development/Islamic Finance or its equivalent is an added advantage.
  • Five (5) years’ business development experience in the Financial sector, three (3) of which should be in
  • Relationship Management preferably in Islamic Banking.
  • Entrepreneurial and Commercial thinking
  • Excellent research, analytical, and problem-solving skills.
  • Integrity & courage to challenge actions within various business units and the status quo.
  • Strong persuasion, management and communication skills
  • Strong organizational skills
  • Excellent stakeholder management skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Excellent interpersonal, communication and presentation skills

Head, Agriculture Sector

Primary Location: Kenya-Nairobi-Head Office-13th Floor
Organization: Corporate Banking Division
Number of Openings: 1
Closure Date: Dec 11, 2019
Job Description
Reporting to the Director Corporate Banking Division, the role holder will be responsible for driving business growth (Asset, Liabilities and Customer Numbers), Revenues and Profitability for the Agriculture Sector of Corporate Banking. This entails leading a Relationship Management Team to Partner with the Corporate Banking Product House Units (Transactional Banking, Trade, Asset Finance and Insurance as applicable) to co-create a business solutions oriented value proposition. This will be the vehicle through which the team will sell Corporate Banking Products and cross-selling of other Bank products in close cooperation with other Corporate Banking Sectors, Retail Banking, Treasury and Islamic Banking functions) whilst creating and sustaining value-based customer relationships.
 Responsibilities
  • Lead, Develop and Direct Agriculture Sector Team.
  • Deliver on Agriculture Sector Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
  • Relationship Management of Key Agriculture Sector Customer and Stakeholders.
  • Manage Agriculture Segment Business Operational Costs within approved budget.
  • Customer Service Management: Enquiry/Complaint response and resolution within set standards.
  • Manage Portfolio at Risk (PAR) for Corporate Agriculture segment Business within annual business target.
  • Maintain Turnaround time on Credit Applications for Agriculture Segment Business.
  • Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment.
  • Manage and maintain relationships with key/strategic Agriculture Sector stakeholders.
Qualifications
For the above position, the successful applicant should have the following:-
  • University Degree in Business related field or in Agribusiness. Post graduate and or Banking qualifications will be an added advantage.
  • 6-8 years’ relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 4-6 years’ in head of department to senior management positions relevant to the Corporate Agriculture Sector.
  • Track record of attaining targets of business growth and profitability in the financial services and banking sector.
  • Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
  • Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
  • Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
  • Nurturing Talent, Leading teams – capable of empowering and leading teams to deliver stretch targets
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Innovative and creative – ability to think creatively and develop innovative solutions
  • Excellent interpersonal, communication and presentation skills

Head, Institutional Banking

Primary Location: Kenya-Nairobi-Head Office-13th Floor
Organization: Corporate Banking Division
Number of Openings: 1
Closure Date: Dec 11, 2019
Job Description
Reporting to the Director Corporate Banking Division, the role holder will be responsible for driving business growth (Asset, Liabilities and Customer numbers), revenue and Profitability for the Institutional Banking Sector. This entails leading a Relationship Management Team to Partner with the Corporate Banking Product House Units (Transactional Banking, Trade, Asset Finance and Insurance as applicable) to co-create a business solutions oriented value proposition. This will be the vehicle through which the team will sell Corporate Banking Products and cross-selling of other Bank products in close cooperation with other Corporate Banking Sectors, Retail Banking, Treasury and Islamic Banking functions) whilst creating and sustaining value-based customer relationships. This sector includes Learning Institutions, Professional Firm Establishments, International and non-governmental organisation and strategic partnerships.
Responsibilities
  • Lead, Develop and Direct Institutional Banking Team.
  • Deliver on Institutional Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
  • Relationship Management of Key Institutional Banking Customer and Stakeholders.
  • Manage Institutional Banking Segment Business Operational Costs within approved budget
  • Customer Service Management: Enquiry/Complaint response and resolution within set standards
  • Manage Portfolio at Risk (PAR) for Institutional Banking Segment Business within annual business target
  • Maintain Turnaround time on Credit Applications for Institutional Banking Segment Business.
  • Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment.
  • Manage and maintain relationships with key/strategic Institutional Banking stakeholders.
Qualifications
For the above position, the successful applicant should have the following:-
  • University Degree in Business related field. Post graduate and or Banking qualifications will be an added advantage.
  • 6-8 years’ relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 5 Years’ in head of department to senior management positions relevant to Institutional Banking within Corporate.
  • Track record of attaining targets of business growth and profitability in the financial services and banking sector.
  • Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges
  • Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
  • Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
  • Nurturing Talent, Leading teams – capable of empowering and leading teams to deliver stretch targets
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Innovative and creative – ability to think creatively and develop innovative solutions
  • Excellent interpersonal, communication and presentation skills

Head, Trade and Transactional Banking

Primary Location: Kenya-Nairobi-Head Office-13th Floor
Organization: Corporate Banking Division
Number of Openings: 1
Closure Date: Dec 11, 2019
Job Description
Reporting to the Director Corporate Banking Division, the role holder will be responsible for driving business growth (Asset, Liabilities and Customer Numbers), Revenues and Profitability by leading the co-creation of technology led business solutions and products relating to Transactional Banking, Trade, Investment Banking, Custodial Business, Fund Management, Financial Institutions and Insurance to ensure that the Bank sustains a strong value proposition for Corporate customers. This has to be done in close cooperation with other Corporate Banking Departments and Sectors, Retail Banking, Treasury and Islamic Banking functions to ensure that the Bank and its customers attain shared value and growth from all available opportunities and connections.
Responsibilities
  • Lead, Develop and Direct Transactional Banking, Trade, Investment Banking, Custodial Business, Fund Management & Financial Institutions Team.
  • Deliver on Transactional Banking, Trade, Custodial & Financial Institutions Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
  • Deliver on development, review and alignment of products and business solutions relating to Transactional Banking, Trade, Investment Banking, Custodial Business, Fund Management, Financial Institutions and Insurance.
  • Relationship Management of Key Customer and Stakeholders.
  • Manage Corporate Segment Business Operational Costs within approved budget
  • Customer Service Management: Enquiry/Complaint response and resolution within set standards.
  • Manage Portfolio at Risk (PAR) for Transactional Banking, Trade, Investment Banking, Custodial Business, Fund Management, and Financial Institutions Segment Business within annual business target.
  • Maintain Turnaround time on Credit Applications for Corporate Segment Business.
  • Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment.
  • Manage and maintain relationships with key/strategic stakeholders in Transactional Banking, Trade, Investment Banking, Custodial Business, Fund Management & Financial Institutions.
Qualifications
For the above position, the successful applicant should have the following:-
  • University Degree in Business related field. Post graduate and or Banking qualifications will be an added advantage.
  • 6-8 years’ relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 5 Years’ in head of department to senior management positions relevant to technology led Corporate value chain creation and product development including in Transactional Banking, Trade, Investment Banking, Custodial Business, Fund Management & Financial Institutions.
  • Track record of attaining targets of business growth and profitability in the financial services and banking sector.
  • Have appreciation and operating knowledge of the banking industry, transactional banking, market, trends as well as challenges.
  • Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
  • Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
  • Nurturing Talent, Leading teams – capable of empowering and leading teams to deliver stretch targets
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Innovative and creative – ability to think creatively and develop innovative solutions
  • Excellent interpersonal, communication and presentation skills

Senior Corporate Relationship Managers-Infrastructure, Oil, Energy, Transport & Manufacturing Sector

Primary Location: Kenya-Nairobi-Head Office-13th Floor
Organization: Corporate Banking Division
Number of Openings: 1
Closure Date: Dec 11, 2019
Job Description
Reporting to the Head, Infrastructure, Oil, Energy, Transport & Manufacturing Sector within the Corporate Banking Division, the role holder will be responsible for business growth within Infrastructure, Oil, Energy, Transport & Manufacturing Sector within Banking Corporate Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Infrastructure, Oil, Energy, Transport & Manufacturing Banking Business Development initiatives within the Corporate Division, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
 Responsibilities
  • Implement the Infrastructure, Oil, Energy, Transport & Manufacturing Banking Business Development initiatives in line with the Bank strategy and business growth plan.
  • Identify opportunities for growth and new business acquisition through market research, analysis and networking.
  • Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
  • Actively market and drive the uptake of the Infrastructure, Oil, Energy, Transport & Manufacturing Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
  • Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
  • Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
  • Ensure full compliance with Infrastructure, Oil, Energy, Transport & Manufacturing Banking standards while adhering of the Bank’s policies and procedures.
  • Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Infrastructure, Oil, Energy, Transport & Manufacturing Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
  • Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
  • Drive transactional income from Infrastructure, Oil, Energy, Transport & Manufacturing Banking clients through effective customer service and cross selling the Bank’s products and services.
  • Establish profitable banking relationships with Infrastructure, Oil, Energy, Transport & Manufacturing Banking clients by providing high quality banking and other financial services where the Bank operates
  • Provide feedback to Management on Infrastructure, Oil, Energy, Transport & Manufacturing Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
  • In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
  • Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Infrastructure, Oil, Energy, Transport & Manufacturing Compliance guidelines.
  • Regularly monitor performing/non performing accounts within the assigned portfolio.
  • Support and coordinate post disbursement loan monitoring.
Qualifications
For the above position, the successful applicant should have the following:-
  • University Degree in Business Administration, Economics, Finance, Banking, Engineering or its equivalent from a recognized institution.
  • Master’s degree in a relevant field from a recognized institution is an added advantage.
  • Relevant certification in business development Finance or its equivalent is an added advantage.
  • 5-6 years’ banking experience in the Financial/banking sector, four (4) of which should be in Relationship
  • Management preferably in Infrastructure, Oil, Energy, Transport & Manufacturing.
  • Entrepreneurial and Commercial thinking
  • Excellent research, analytical, and problem-solving skills.
  • Integrity & courage to challenge actions within various business units and the status quo.
  • Strong persuasion, management and communication skills
  • Strong organizational skills
  • Excellent stakeholder management skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions;
  • Nurturing Talent, Leading teams – capable of empowering and leading teams to deliver stretch targets
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Excellent interpersonal, communication and presentation skills
How to Apply
Apply here for the Job

Head, Retail Sales

Primary Location: Kenya-Nairobi
Organization: Retail Banking
Number of Openings: 1
Closure Date: Dec 11, 2019
Job Description
Reporting to the Director Retail Banking Division, the role holder will be responsible for the delivery of the retail sales strategy and objectives through business acquisition and customer retention initiatives. He/ she will be responsible for development of periodical sales objectives for the Retail sales team, review of growth opportunities, ensuring capacity building for the sales team, managing product mix in line with the Bank’s Strategy and take responsibility for the performance. He / She will also oversee all sales activities within the sales team to ensure customers financial needs and the Bank’s objectives are met.
 Responsibilities
  • Drive achievement and growth of sales within Retail Banking.
  • Provide leadership for the sales team in Retail Banking and ensure productivity through effective sales programs.
  • Implement sales strategies that drive the Retail sales agenda and drive enhanced revenue generation for the Bank.
  • Manage the Direct Sales Business model
    Define and cascade key business’s performance indices to the Retail Sales teams, analyze patterns in consumer and market behavior and subsequently define data-driven strategies to consistently optimize performance.
  • Collaborate with the product development team in support of product intelligence, develop product bundles, pricing & campaigns to improve cross product holding ratio and portfolio growth, product/brand adjacencies, affinities, display rules, conducting trend analysis, and ensure that these are aligned to support and drive sales and conversion.
  • Manage key relationships and partners with the aim of enhancing business relationships and support in sales workshops, seminars and hosting events for Retail products and services.
  • Ensure optimum capacity of the sales team at all times and support in capacity building, coaching and mentorship of sales team.
  • Provide periodical sales performance against budget and reporting on variances.
  • Drive cross sell and deepen client relationships for revenue optimization and customer retention.
  • Leverage customer research and competitor benchmarking on customer service and customer loyalty/advocacy metrics scores and drive initiatives to improve the same.
  • Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Brand.
  • Deliver exceptional customer experience through the sales team
  • Oversee and ensure adherence to Bank’s policies and procedures with regards to credit, account opening and other processes.
  • Ensure security and safety of Bank’s assets within Retail Sales segment.
Qualifications
  • University Degree in Business related field or Social Sciences from a recognized university
  • Master’s Degree in Business related field or Professional qualification in Banking (AKIB / ACIB) will be an added advantage.
  • Eight (8) years’ business development experience in the Financial sector, four (4) of which should be in sales leadership role/ managing Direct Sales Business model.
  • Entrepreneurial and Commercial thinking
  • Leadership skills; with demonstrated strong supervisory and team management skills
  • Excellent research, analytical, and problem-solving skills.
  • Integrity & courage to challenge actions within various business units and the status quo.
  • Nurturing Talent, Leading teams – capable of empowering and leading teams to deliver stretch targets
  • Customer & Client Focused Innovation – able to meet the demands of internal and external customers
  • Meaningful Collaboration – Ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
  • Ability to prioritize, meet deadlines and work under pressure
  • Excellent interpersonal, communication and presentation skills
  • Excellent stakeholder management skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions;
  • Sound knowledge of banking services, products and financial solutions
  • Proven understanding and application of effective selling strategies and techniques
  • Knowledge in Budgeting.
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