Job Purpose

Assessing and underwriting prudently risks as per the company underwriting guidelines to deliver the desired loss ratio and profitability as well as ensure effective and efficient service delivery to customers.

Key Responsibilities

1. Assist in the vetting of risks to ensure that only quality business is accepted into the company at acceptable rates;
2. Ensure risk survey recommendations are communicated in time and follow up implementation;
3. Supervise underwriters to ensure prudent  underwriting and timely release  of underwriting documents;
4. Prepare certificates and cover notes where necessary;
5. Prepare policy documents, debit, and credit notes, and endorsements and authorize them within authority limits;
6. Ensure timely  preparation and dispatch of policy documents;
7. Ensure renewal notices are issued as per the set guidelines;
8. Ensure reinsurance returns and reconciliation are done in time as per PSC and SLAs;
9. Ensure underwriters adhere to the underwriting policies and procedures;
10. Ensure underwriters comply with the company credit policy;
11. Ensure prepared documents are issued to customers and/or intermediaries;
12. Ensure achievement of the agreed renewals retention targets;
13. Manage policy cancellation;
14. Manage relationships with clients, intermediaries, and service providers to ensure agreed service level agreements are achieved and goodwill with all stakeholders is maintained;
15. Ensure timely preparation of reports;
16. Supervise, coach, and mentor staff in your department;
17. Perform any other duties as may be assigned from time to time.

Key Performance Measures

1. Loss ratio
2. Renewal/retention ratio
3. Customer satisfaction index
4. Operational losses
5. Turnaround Time
6. Accuracy of documents
7. Number of staff achieving targets

Working Relationships

Internal Relationships:

1.   Accountable to the Underwriting and Claims  Manager
2. Directly responsible for staff working under this position
3. Required to liaise and work closely with the other business heads as may be necessary

External Relationships:

1. Regulatory Authorities
2. Insurance sector players
3. Intermediaries
4. Britam customers

Requirements

Knowledge, Experience, and Qualifications Required

1. Bachelor’s degree in a business-related course.  A Masters Degree is an added advantage.
2. Professional qualification in Insurance (ACII/AIIK/FLMI)/
3. Eight years of successful insurance experience two of which should be in a supervisory position

Technical and functional competencies

1. Knowledge of the insurance industry and concepts
2. Knowledge of insurance regulatory requirements
3. Knowledge of underwriting procedures