Call Center Agent Job In Nairobi

Call Center Agent Jobs, Customer Service Jobs, Jobs In Nairobi.

Our client is one of the leading IT solutions provider. They seek to hire a Call Centre Agent who will be tasked with managing incoming calls form clients, troubleshooting problems, providing information and maintaining logs in the database.

Title: Call Center Agent
Location: Nairobi
Salary: Competitive


  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Reports to the Call Centre Supervisor


  • Degree holder from a reputable University
  • A minimum of 4 -5 years working experience as a Call Centre Agent
  • Experience working at a Call Center will be an added experience
  • Must possess Strong communication skills and must be target driven
  • MUST be Computer literate
  • Excellent phone etiquette skills
  • Ability to work with minimum supervision
  • Excellent Communication & Presentation skills
  • Fluency in usage of tools such as Microsoft Word, Excel, Power Point.
  • Highly self-motivated
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Proven analytical and problem-solving abilities
  • Team-oriented and skilled in working within a collaborative environment
  • Effective written and verbal communication skills

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV and copies of your certificate quoting the job title on the email subject ( Call Centre Agent ) to before  10 th April 2019 .

N.B: We do not charge any fee for receiving your CV or for the interviewing process. Only candidates short-listed for interview will be contacted.

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