Call Center Agents Jobs in Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit  Somali language speaking call center agents.

Location:  Nairobi
Duties and Responsibilities
·          Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
·          Make well balanced decisions and personally driven to be an effective advocate for our community

·          Investigate and resolve issues that are reported on client platform such as requests for account support.
·          Respond to user inquiries with high quality, speed, empathy and accuracy
·          Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

·          Identify inefficiencies in workflows and suggest solutions
·          Recognize trends and patterns, and escalate issues outside the company policy to the global team
Qualifications and Experience
·          Between 18-30 years.
·          Must be living in Kenya.
·          Must speak fluent English and Somali.
·          High school education mandatory. College education is an added advantage.
·          Must be currently unemployed or working as a casual.
·          Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
·          High affinity and cultural awareness of political/social situation regarding the relevant market/region
To apply send your CV to: [email protected] by Monday 27th July 2020.
Indicate the Language you are familiar with on the email subject for easier retrieval and placement.
NB: Flexi Personnel does not charge candidates for job placement
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