Call Center Agents Jobs in Nairobi, Kenya

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Burmese, Vietnamese,Mandarin and Cantonese Languages Speaking  Call Center Agents

Location:  Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Burmese, Vietnamese, Mandarin and Cantonese languages speaking call center agents.

Duties and Responsibilities

·          Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

·          Make well balanced decisions and personally driven to be an effective advocate for our community.

·          Investigate and resolve issues that are reported on client platform such as requests for account support.

·          Respond to user inquiries with high quality, speed, empathy and accuracy.

·          Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

·          Identify inefficiencies in workflows and suggest solutions.

·          Recognize trends and patterns,and escalate issues outside the company policy to the global team.

Qualifications and Experience

·          Between 18-30 years.

·          Must be living in Kenya.

·          Must speak fluent English and One among the stated languages above.

·          College education a mandatory requirement.

·          Must be currently unemployed or working as a casual.

·          Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

·          High affinity and cultural awareness of political/social situation regarding the relevant market/region.

How to Apply

To apply send your CV to: [email protected] by 14th May 2021.

Indicate the Language you are familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement

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