Contact Centre Agent at AutoXpress Ltd

Post a Job. Highly ranked by Alexa. Click Here to Start
  • Company: AutoXpress Ltd
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Kenya

Kenya’s & East Africa’s leading supplier of tyres, wheels, batteries, suspension parts, lubrication, accessories, alignment and balancing. Our 27 branch outlets are spread across Kenya, Tanzania & Rwanda – 24 in Kenya, 1 in Rwanda & 2 in Tanzania.


A Contact Centre Agent is the front line of the company to our customers, so exceptional GUEST service is critical.  Providing product information, suggestive selling, and promoting period specials improves the customer experience and keeps them coming back. Contact Centre Agents are empowered to resolve customer issues to ensure the best possible experience to keep and even gain new customers.


  • Answering phones, emails
  • Responding to enquiries on all social media platforms and live chat from customers
  • Professionally responding to customer inquiries
  • Identifying, escalating priority issues and reporting to high-level management.
  • Following up on complicated customer interactions where required.
  • Recording details of customer interactions (proficiently and accurately)
  • Develop a rapport with customers, with an upbeat and positive attitude
  • Offer solutions


  • Call centre or customer service experience
  • Excellent and professional verbal and written communication skills
  • Excellent listening skills and an empathetic voice and manner
  • Ability to organize, problem-solve, multitask and prioritize
  • Excellent computer experience Excel, Call Centre system, CRM preferred but not essential
  • Basic knowledge of computer software and office systems
  • Familiarity with all of the goods and services offered by the company


  • Positive attitude and strong interpersonal skills
  • Flexible in working hours and approach
  • Big Hearted
  • Absolute Authenticity
  • Passionate
  • Collaboration
  • Boundary Pushing
  • Treat everyone with trust and respect
  • Work as one team to deliver seamless products and services
  • Able to multitask while setting priorities
  • Adjust and adapt to unique customer types
  • Passion for learning and have fun at work!


The minimum requirements for this job are:

  • High School diploma
  • Minimum of 2 years’ experience in a Call Centre
  • Computer literacy
  • Must have good customer service skills – listening and problem-solving
  • Ability to type 30 plus words per minute
  • Strong verbal and written communication

Degree qualifications

  • Foundation Degree

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 9 Dec, 2020
Access MBA Event in Nairobi. Click Here to Register
Partagez et envoyez cette annonce à vos amis !
Baker Job, Other Professions,  Baker (Pastry) – Maua, Meru Our client in the retail industry is currently looking to hire a Baker specialized in pastry to be based in Maua,…
Details: Tutorke Limited is looking for Data Entry Clerks to help in data entry operations on our various online directories and websites. Number of Positions:  2 Responsibilities Typing content for…
Position: Customer Support Agent Location: Nairobi Job Description You’ll be tasked with answering customer questions. You’ll need to be able to think on your feet, communicate clearly and effectively, and…
Sheer Logic Management Consultants is seeking to engage a dynamic and experienced  for the position of  Cashier/Team leader . The individual should be based in Meru. Location: Meru Responsibilities Retail…
Qualifications CPA K/Degree in Accounting & Finance How To Apply Applications should include a cover letter demonstrating why you are the best candidate for the internship position, a detailed up-to-date…
Position: Customer Support Agent Location: Nairobi Job Description You’ll be tasked with answering customer questions. You’ll need to be able to think on your feet, communicate clearly and effectively, and…
Teachers (Primary & Secondary) Job, Current Teaching Jobs, The People Transformation and Development Aid ( PetradAid ) is an independent International NGO, non-profit making, non-religious and non-political humanitarian organization, dedicated…
Job Title: ICT Teacher Reference Number: OAM/SNR/ICT/21/02 Category: Academics Location: Oshwal Academy Mombasa Oshwal Academy Mombasa is a private school owned and managed by the Oshwal Education & Relief Board…