Customer Care Representatives – Remote Working at M-KOPA Solar

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  • Company: M-KOPA Solar
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Kenya

MISSION M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category.

Key Responsibilities:
  • Respond to customer queries on calls both inbound, outbound and on tasks.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, and provide accurate, valid, and complete information by using the right methods/tools.

Key Competencies:

  • Ability to work from home independently and be able to do basic troubleshooting of own internet connectivity and tools
  • Basic know how on how to connect remotely to online meeting channels using tools such as Teams, Zoom, Skype etc
  • High level of discipline and time management
  • Pro-active in seeking help from team leader to address any challenges
  • Ability to multitask and ensure that key deliverables are not compromised by the work from home environment
Experience/Skills & Competencies/Education Required

Successful candidate must demonstrate a customer orientation and ability to adapt/respond to different types of characters. Specific Qualifications includes:

  • At least a College Diploma
  • At least 1-year in the Customer Service department
  • Have access to and ability to use Microsoft tools such as Teams, Excel, Word etc
  • Computer literate
  • Analytical skills are an added advantage

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 8th January, 2021
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