Customer Experience Officer at CIC Insurance


Share and send to your friends !
Post a Job. Highly ranked by Alexa. Click Here to Start
  • Company: CIC Insurance
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Kenya

Job Description

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

PURPOSE:

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:
  • Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
  • Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
  • Carry out monthly customer callouts for all lines of business;
  • Collect and analyse customer feedback at the group level and document as required;
  • Manage and efficiently resolve customer complaints;
  • Provide customers with product and service information;
  • Update existing customer information as required;
  • Identify and escalate priority issues;
  • Follow up prospective customer queries for conversion into new business;
  • Document all call information according to standard operating procedures and produce reports;
  • Respond to queries on social media within the standard timelines;
  • Conduct training of staff on customer service related topics.  
PERSON SPECIFICATIONS

Academic Qualifications.

  • Degree in a business related field.

Professional Qualifications.

  • Customer experience training is an added advantage

Experience.

  • Up to two (2) years’ relevant experience

Skills and Attributes

  • Excellent communication and presentation skills
  • Problem solving skills
  • Excellent interpersonal skills
  • Computer literate in MS Office and other office applications
  • Understanding of the working environment /competitors

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date :  15 July. 2021
Managing Director Job, Finance Jobs 2021 Job Title: Managing Director Reports to: Group Chief Executive Officer Supervises: Business Head and Divisional Head Industry : Investment & Asset Management Client: Fast…
Position:  Finance Assistant Location: Lodwar Job description Finance Assistant will be responsible for ensuring IRC systems and procedures of internal controls are followed when contributing financial transactions and ensuring there…
School Counsellor Job, Kenya Jobs 2021, Section: Secondary Section, Reporting to: Deputy Head Teacher – Student Welfare and Inclusion, Job Summary In recognition that secondary school students live in a…
Financial Analyst Job, Latest Finance Jobs Kenya, Title: Financial Analyst Location: Nairobi, Kenya   Job Type: Full Time Salary: KES The Company: An infant logistics company that provides customized freight…
Position:  Finance Assistant Location: Lodwar Job description Finance Assistant will be responsible for ensuring IRC systems and procedures of internal controls are followed when contributing financial transactions and ensuring there…