Customer Service Representative Job in Kenya

Job Vacancy:  Customer Service Representative

Basic Function:  The Customer Service Representative position is to ensure proper customer service is being delivered.
Job Description
·          Open and maintain customer recording information
·          Answering customer calls
·          Combining orders for dispatch

·          Calling walk-in customers to confirm customer availability before dispatch
·          Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
·          Recommend potential products or services to management by collecting customer information and analyzing customer needs
·          Prepare product or service reports by collecting and analyzing customer information

·          Keep records of customer interactions, process customer accounts and file documents
·          Resolve customer complaints via phone, email, mail or social media
Skills and Qualifications:
·          Skills in computer
·          Experience needed 1 year in customer service
·          Knowledge of SAP will be an added advantage
·          Proven customer support experience
·          Strong phone contact handling skills and active listening
·          Excellent communication and presentation skills
·          Ability to multi-task, prioritize and manage time effectively
·          High school, Diploma or equivalent; college degree preferred
How to Apply
Send CV to [email protected]
By: 29th August 2020
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