Passenger Handling – Instructor Job, Current Airline Vacancies 2023,
Full Time
Brief Description
Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers. Grade H10
Detailed Description
Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
• Design develop and passenger handling training programs in compliance with Industry standards, Organizational needs and staff development needs.
• Organize training logistics including preparation of learning material and venue arrangements
• Conduct training needs assessment to Identify training and development needs
• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum
• Prepare, administer, mark examinations, and communicate results
• Prepare reports on all trainings conducted to enable continuous evaluation of training
• Issue certificates to qualified participants
• Prepare and submit accurate and complete training records within the stipulated time
• Review training materials to reflect company standards, regulatory requirements and applicable industry standards.
• Maintain competency, qualification and where required certified in the subject matter required to deliver
• Act as internal consultant in subject matter areas and support in driving organization change
• Participate in the development and sharing of annual training calendar in liaison with relevant managers
• Create a learning culture by always engaging learners and their managers.
• Collect participants feedback on delivered learning solutions and ensure regular evolution training
• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).
• Support in the development, monitoring and implementation of e-learning in subject matter areas and training manuals
• Deliver commercial training programs to contribute to the achievement of revenue generation.
• Act as a Subject Matter Expert for the business in regards to Passenger Handling matters
Job Requirements
Knowledge and Experience Qualification (Minimum)
• Bachelor’s Degree or Diploma
Additional Qualifications
• Instructional Techniques
• Instructional Design
Years of Experience (Minimum)
• Five (5) years in operations with two (2) years in supervisory role in passenger handling
Other Skills
• Excellent communication, interpersonal and presentation skills
• Leading self
• Instructional design and delivery skills
• Motivational skills
• Proficiency in office productivity skills
How to apply:
If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae via the Kenya Airways Recruitment portal only! For more information, visit https://www.kenya-airways.com/about-us/careers/en/
Due to the volume of applications that we receive, only short-listed candidates will be contacted.
Kenya Airways is an equal opportunity employer. All qualified persons are encouraged to apply!
