All African – Languages Speaking Call
Our client, an international
organization who is a leading provider of language interpretation services is
seeking to recruit African languages speaking call center agents.
Duties and Responsibilities
Assist our client’s community and
help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and
personally driven to be an effective advocate for our community
Investigate and resolve issues that
are reported on client platform such as requests for account support.
Respond to user inquiries with high
quality, speed, empathy and accuracy
Gather, analyze and utilize relevant
data to develop ways to improve the overall user experience on the site
Identify inefficiencies in workflows
and suggest solutions
Recognize trends and patterns, and
escalate issues outside the company policy to the global team
Qualifications and Experience
Between 18-30 years.
Must be living in Kenya.
Must speak fluent English and their
native African language
High school education mandatory.
College education an advantage
Must be currently unemployed or
working as a casual
Must possess strong interpersonal
skills, verbal and written communication skills and most importantly empathy
High affinity and cultural awareness
of political/social situation regarding the relevant market/region
How to Apply
To apply send your CV to:
Indicate your African Speaking
Language on the email subject for easier retrieval and placement.
NB: Flexi Personnel does not charge
candidates for job placement
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