Microfinance Bank Operations Manager Job in Nairobi, Kenya

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Microfinance Bank

Job Title: Operations Manager

Industry: Banking

Location: Nairobi

Gross Salary: Competitive

Our client is one of the leading Microfinance Banks in Kenya.

They seek to recruit an Operations Manager to drive the banks processes in a centralized manner with a high degree of efficiency and control and ability to support the business growth and overall efficiency.


  • Develop and implement the operations strategy for the bank
  • Centralize operations processes
  • Delivery of all operations services to meet the needs of the bank
  • Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
  • Continuously review processes to eliminate nonvalue activities and ensure that the processes are designed to deliver excellent customer service whilst mitigating risk
  • Maintain a high level of efficiency in all the business processes
  • Entrench measurable and meaningful customer service standards and practices
  • Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
  • Ensure all audit issues are addressed
  • Develop control measures to mitigate risks in operations
  • Develop and manage the operating budget for the department
  • To perform any other duty as assigned in line with the organization goals and objectives.

Qualifications & Experience

  • University degree in Operations Management, Accounting, BCom or any other Business-related field
  • Professional banking qualifications and its equivalents will be an added advantage
  • 6-8 years in banking 4 of which should be in Operations management
  • Good sense of responsibility
  • Proven leadership skills
  • Strong presentation and communication skills.
  • Proven ability to generate new business
  • Possess strong analytical and interpersonal skills
  • Can make prompt decisions and be independent in problem solving and risk management
  • Leverage in technology

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject (Operations Manager – Microfinance Bank) to [email protected] before 5th April 2021.

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