- Company: Equity Bank Kenya
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: Banking Jobs in Kenya
Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population.
Reporting to the Business Growth and Development Manager, the ideal candidate’s key duties and responsibilities will include:
Purpose Of The Role
T he Process Modeler will be responsible for the development, documenting and implementing of all Procedure Manuals processes related Group Operations. This person will act as a point of contact between the Group operations procedures manuals and stakeholders.
Reporting to the Group Head of Digital Operations, the role holder will be responsible for the following:
Key Responsibilities
- Manage and maintain/update the Group operations procedures manuals and processes after BPI deliver the same to business
- Receive process flows from the BPI team and convert the same to procedure manual
- Expertise in Business process management
- Working with all stakeholders during development and update of procedure manual
- Creating the training packs and quick reference guides for the procedures
- Will be responsible for the development and delivery of procedure manuals relating to Digital operations
- Will ensure that the procedure manuals are aligned to meet the short- and long-term business objectives.
- Will participate in escalating matters related to development Group operations procedures to relevant stakeholders.
- Organize and document all Group operations procedures manuals
- Ensure full compliance with all values policies and procedures of the company at all time
Qualifications
- Expertise in Business process management
- Excellent Leadership and interpersonal skills: Relationship management
- Experience and understanding of Process modeling
- Analytical thinking and judgment
- Strong business communication and Presentation skills
- Effective planner and ability to prioritize workloads
