Banking Jobs in Nairobi – I&M Bank

AML & CFT Compliance Officer

Department: Risk and Compliance
Reports To:  Manager, AML\CFT Compliance
Purpose:
The role will be responsible for conducting transaction monitoring, High risk AML and Know Your Customer (KYC) reviews, and investigations in addition to Ad hoc projects.

Responsibilities
·          Monitoring transactions in light of Anti-Money Laundering (AML) and identifying suspicious transactions and reporting to the MLRO;
·          Assisting in preparation of suspicious transaction reports for review by the MLRO and onward reporting to the Financial Reporting Centre (FRC);
·          Collecting information to be used in correspondent Bank questionnaires and Development Financial institutions for review and onward forwarding to the correspondent Bank by the Manager, Operational Risk;
·          Assisting in obtaining and updating the Anti-Money Laundering/ Know Your Customer (KYC) information from correspondent Banks as per the requirements of the prudential guidelines
·          Assist in the administration and review of customer Risk Scoring, High risk customer Identification and KYC documentation oversight requirements.
·          Periodic reviews of high risk customers.
·          Handle other duties as assigned to assist with the effective administration of the AML and KYC Policies.
Requirements
·          Bachelor’s degree in a Business related field from a recognized institution
·          Minimum of 3 years of working experience
·          Relevant financial institutional and compliance experience, with exposure to different financial institutional products and business operations.
·          Internal audit experience will be an added advantage,
·          Previous knowledge in conducting transaction monitoring reviews, deep investigations, and reporting suspicious activity related to money laundering and terrorist financing (SAR filings),
·          Professional Certification in AML/CFT will be an added advantage
Skills and Attributes
·          Excellent communication and interpersonal skills;
·          Ability to establish priorities, plan, coordinate and monitor own work plan
·          Good understanding of AML\CFT regulatory policies with the ability to apply regulatory concepts in the day-to-day job functions
·          Experience in conducting thorough research on high risk customers,
·          Must possess exceptional research and analytical skills with the ability to analyze data and decipher high risk attributes.n
How to Apply

Quality Analyst Officer

The role holder will be responsible for ensuring the Call Centre agents are adhering to the standards, procedures and policies of the Bank while offering the highest level of service.
The Call Monitoring and Quality Assurance analyst monitors all interactions at the call Centre – voice calls, e-mails, social media and handling customer complaints with an aim of proactively measuring the service experience, level of compliance, identifying improvement areas and undertaking corrective measures.
Responsibilities
The role will report to the Call Centre Manager and will be responsible for:
·          Daily monitoring of calls, e-mails, social media responses and complaints management using the call center quality matrix and guidelines to  ensure compliance with the Bank’s Customer Service Standards, procedures, SLA.s and policies.
·          Assessing the Call Centre Agents’ performance in voice calls, e-mail, social media and complaints handling using the set Quality Matrices and preparing Monthly performance reports.
·          Continuous feedback and coaching for all call center agents based on the individual Quality Assurance findings
·          Tracking of agreed Individual agents’ action plans based on Quality check findings to ensure improved performance of both individuals and the call Centre
·          Trend Monitoring and reporting of common and repetitive gaps to the Call Centre manager for further action
·          In conjunction with the call Centre manager, the Call Centre Monitoring and Quality Assurance analyst will recommend and/or conduct relevant training based on common gaps noted
·          Regularly updating the call quality template depending on the prevailing needs at the Call Centre
·          Responsible for ensuring all agents are up to speed with the Banks products and services and the reference material is easy to access, up to date and correctly stored on the shared folder etc. The QA Officer will administer monthly product tests to gauge the level of product knowledge at the call Centre.
·           Monitoring Industry trends to ensure the Call Centre practices remain relevant and are current
·          Working closely with the Call centre Manager to ensure all scripts and call Centre policies are up to date.
Requirements
·          Business related degree holder from a recognized University (Min – 2nd class upper or equivalent).
·          Professional Qualifications
·          Minimum of 2.5 years’ experience at a call centre within a financial institution preferably a bank. Familiarity with quality assurance functions is an added advantage.,
·          Excellent Customer Service Skills
·          Good Interpersonal Skills
·          Excellent analytical and problem solving skills
·          Excellent Communication Skills and ability to provide objective and constructive feedback
·          Ability to pay attention to detail
·          Effective time management Skills
·          Good reporting skills
·          Proper knowledge of the bank’s processes.
How to Apply

Enterprise Risk Management

Reports To: General Manager Risk and Compliance
Supervision:  Officer, Risk and Compliance
Purpose:
The role will be responsible for implementing, supporting and enhancing the Enterprise risk management framework in I &M Bank, including appropriate processes, procedures and tools, designed to reduce the Total Cost of Risk and to embed risk management within the Bank. Key to the role is to establish connections with leaders across the Bank and facilitate and support the implementation of the ERM strategy in a value-adding manner. The successful candidates will partner with Business Units, enterprise-wide functions and subsidiaries with an objective of ensuring continuous improvement of the ERM Program.
Responsibilities
·          Developing, updating and maintaining Enterprise risk management procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting;
·          Periodically review risk policies, procedures, reporting templates and framework to ensure everything is up to date.
·          Participate to, or lead Risk Management projects with a focus on ERM, Operational Risk, and Internal Control.
·          Participates in and supports internal and external audits and regulatory reviews
·          Coordinating and guiding on the RCSA (Risk Control Self-Assessment) process for the Bank and reporting key risks to senior management as and when detected.
·          Track and report on emerging risks and events, and ensure follow up, creation of action plans, and ensure adjustment of policies, processes and procedures as necessary
·          Manage a risk register that covers major risk areas,
·          Track risk mitigation activities and remediation
·          Assist in identifying and communicating control gaps and evaluating management remediation action plans and related reporting
·          Develop risk reports for leadership meetings and quarterly meetings with Board Risk Management committees
·          Implement use of appropriate ERM methodologies, tools & techniques.
·          Facilitate training and sharing of risk management and Business continuity management best practice across the Bank
·          Monitoring implementation of ERM framework and Monitor the Top entity level risks.
·          Track and analyze incidences of frauds (successful and attempted) identify causes and implement with respective units comprehensive measures to close loopholes.
·          Provide guidance to functions while acting as a centralized resource Centre.
·          Proactively engage the Risk Champions to monitor & report the risks,
·          Coordination of loss data and KRI data collection and reporting
·          Ensure that a comprehensive and continuous risk identification process is in place.
·          Work with Business units to implement BCM framework for the bank, Review the BCM program and tools to ensure they are updated and ensure BCP testing is carried out as per schedule for both business and support unit.
·          Train staff on BCM in conjunction with Risk
Requirements
·          Masters of Business Administration degree in Finance or a related field will be an added advantage; and
·          Bachelor’s degree in Actuarial Science, Finance, Statistics or its equivalent from a recognized institution.
·          CPA (K), ACCA, CIA, or Risk certification; and
·          Member of Institute of a Professional Body
·          Risk Management, Business Continuity or Enterprise Risk Management professional accreditations will be an added advantage
·          At least 5 year’s relevant experience in Banking Operations, 3 of which should be in Risk Management.
Skills and Attributes
·          Good planning and organizational skills;
·          Excellent communication, facilitation and interpersonal skills;
·          Excellent people management skills with attention to detail; and
·          Good understanding of Banking internal policies and procedures as well as external regulations.
·          Ability to work with all level of management.
·          Previous experience in auditing and finance are a plus.

·          Ability to write / revise policies and guidelines and maintain Risk Register.
·          Excellent report writing skills.
How to Apply

AML & CTF Compliance Manager

Department: Risk and Compliance
Reports To: AGM Risk & Compliance
Purpose:
This role is responsible for the management of money laundering and terrorist financing risks, in particular, the role is designed to assess the potential threat to the Bank of money-laundering and terrorism financing activities and ensuring appropriate processes have been designed and implemented to manage and mitigate these risk.
Responsibilities
·          Handle the management and execution of second line monitoring and assessment program for Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF)
·          Improve and maintain AML/CTF policies and procedures
·          Ensure compliance with the AML/CFT regulatory framework put in place by local and international stakeholders
·          Develop a comprehensive Compliance matrix based all the relevant legislations/regulations to ensure that the Bank and its local subsidiaries comply with all the relevant legislations and regulations.
·          Support in the improvement of tools to monitor, analyze, and report suspicious activity
·          Handle file reviews of suspicious activity to ensure compliance with the policies and procedures put in place
·          Identify and inform any changes to legislation and other regulatory requirements relating to AML/CTF
·          Support in the design, development, and implementation of AML/CFT risk assessment framework
·          Provide relevant compliance reporting to ensure the completion and proper analysis of suspicious activity reports that have been conducted
·          Ensure detailed and prompt investigation of all AML/CTF incidents and cases
·          Help with identifying any AML/CTF loopholes and coordinating projects to bridge those gaps
·          Support in general compliance awareness and refresher training
·          Involvement in projects as needed to ensure AML\CFT concerns have been addressed
·          Provide subject matter expertise to business on matters relating to AML|CFT
·          Conducting ongoing testing of the Bank compliance with the POCAMLA regulations
·          To respond to compliance questions and concerns of the staff and advise branches/units and assist in providing solutions to potential issues involving compliance and risk;
Requirements
·          Degree in Law, business, Finance or Compliance related disciplines
·          Masters of Business Administration or a related field will be an added advantage
·          3-5 years’ working knowledge of the diverse financial products offered by financial institutions.
·          Extensive regulatory knowledge (Local and international AML\CFT regulations, FATCA, etc.)
·          Professional Certification in AML/CFT e.g. Certified Anti-Money Laundering Specialist (CAMS) or any other Financial crime professional certification is mandatory
Skills and Attributes
·          Excellent communication and interpersonal skills;
·          Ability to establish priorities, plan, coordinate and monitor own work plan
·          Strong negotiation skills; and
·          Good understanding of relevant regulatory requirements, CBK Prudential and Risk Management guidelines
·          Exceptional analytical and investigative skills
How to Apply

Risk & Compliance

Department: Risk & Compliance
Reports To:  Manager, Enterprise RISK
Purpose:
The role is Responsible for implementation of risk and compliance frameworks, risk identification, assessment and mitigation strategies. Ensuring these aspects are embedded into the operations of the Bank in consultation with the Manager, Enterprise risk.
Performing independent reviews on compliance with the bank’s laid policies and procedures, assess adequacy of risk management controls, observance of regulatory requirements and highlight exceptions or violations.
Responsibilities
·          Coordinating Risk & Control Self-Assessment (RCSA) framework across the various Business and Support units.
·          Annually reviewing of operational risk policies and procedures in liaison with the Manager, Enterprise risk.
·          Assisting in developing compliance checklists and conducting compliance checks in Business units as per the checklist developed;
·          Identifying compliance gaps, debriefing the business units and agreeing on action plans to close the gaps;
·          Periodically test controls in the relevant units to ensure that policies and procedures are effectively implemented in the Functional/Business Units and update risk registers appropriately
·          Maintenance of Risk & Control Library
·          Coordination and analysis of loss/incidents data and make recommendations on areas that require control improvement
·          Assisting in identifying all statutory and regulatory reports and following up with the units responsible for these reports to ensure the reports are sent on time;
·          Confirming on a sample basis the accuracy of the returns sent to the various recipients annually;
·          Reviewing Key Risk Indicators received from various departments from across the bank and analyzing them to ensure they are within approved tolerance limits and report any exceptions to the Manager, Enterprise risk. for following up and action planning with the affected units;
·          Performing Risk and Controls self-assessments (RCSA) checks as assigned by the Manager, Enterprise risk from time to time;
·          Assisting in following up for closure/management of Key Risk matters arising from the Risk Control Self-Assessment exercise across the Bank;
·          Review all Internal & External Audit reports to extract relevant risk & control information for use in reporting and remediation and monitor resolution of all associated Internal Audit recommendations post audit issues
Requirements
·          Bachelor’s degree in a Business related field from a recognized institution.
·          At least 3 years relevant experience in banking in a Banking environment, with sound exposure to Branch Banking Operations, Alternate Banking Channels and Treasury Back office
·          Part completion of CPA (K), CIA, CSIA, FRM or CFA Certification
Skills and Attributes
·          Excellent communication and interpersonal skills;
·          Ability to establish priorities, plan, coordinate and monitor own work plan
·          Strong negotiation skills; and
·          Good understanding of relevant regulatory requirements, CBK Prudential and Risk Management guidelines
How to Apply

Group Risk Support Manager

Purpose:
The role will ensure that risk management policies and procedures are effectively implemented across the Group. The person shall be responsible for apprising the Group CRO on any new emerging risks from any of the subsidiaries by  ensuring timely submission of risk reports by the Subsidiary Risk Heads to the Group and aggregating risk information to get a single view of the key risks that the Group may be exposed to.
She/he shall ensure that as much as possible the Group adopts a standard approach to risk management and that key risks are identified and reported in a timely manner to the Group.
Responsibilities
·          Support the Group CRO in driving implementation of the Group set standards, policies and procedures through education and training, and plan ahead for succession and continuity of skills across the group.
·          Act as a liaison person between Group Risk Team and the subsidiaries through the respective Board representatives.
·           Co-ordinate submission of the monthly risk reports, Risk committee meetings minutes and any other information relevant in keeping Group CRO and BAMRC on the top risks and emerging risks in the subsidiaries.
·           Providing support to the subsidiaries on challenges that may require Group’s intervention
·           Participate in propagating a risk awareness culture in the Group.
·           Monitor adherence to group minimum standard Policy and Procedures.
·          Consolidate and prepare the Group’s quarterly reports
·           Periodically initiate review of the Group minimum standards to ensure that they are up to date with the current processes
·           Ensure appropriate identification, measurement, monitoring and reporting of risks is done in a standardized manner across the Group
·           Proactively update the Group CRO on any emerging risks within the Subsidiaries
·           Organize on a monthly basis Teleconferences of all the Subsidiary Risk Heads to discuss the top risks across the Group
Requirements
·          Masters of Business Administration degree in Finance or a related field will be an added advantage; and
·          Bachelor’s degree in Actuarial Science, Finance, Statistics or its equivalent from a recognized institution.
·          CPA (K), ACCA, CIA, or Risk certification;
·          Member of a professional body
·          Risk Management, Business Continuity or Enterprise Risk Management professional accreditations will be an added advantage
·          At least 5 year’s relevant experience in Banking Operations, 3 of which should be in Risk Management.
Skills and Attributes
·          Good planning and organizational skills;
·          Excellent communication, facilitation and interpersonal skills;
·          Excellent analytical skills
·          Excellent interpersonal skills with attention to detail; and
·          Good understanding of Banking internal policies and procedures as well as external regulations.
·          Ability to work with all level of management.
·          Previous experience in auditing and finance are a plus.
·          Ability to write / revise policies and guidelines and maintain Risk Register.
·          Excellent report writing skills.
How to Apply
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