Hostess at Ole-Sereni

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  • Company: Ole-Sereni
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Kenya

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess. The hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. In some restaurants, the hostess offers drinks to the guests who have to wait

Qualifications

  • Certificate/Diploma / in hospitality or a vocational training in food & beverage
  • Previous experiences as a Waiter / Waitress in a high volume restaurant.
  • A good command of English
  • Proactive/ ability to anticipate guests need
  • Good memory
  • Friendly, efficient and speedy
  • Polite and patient
  • Sense of urgency
  • Eye for detail
  • Honesty and Integrity
  • Able to work as part of a team

Responsibilities

  • Responsible for taking outlet reservations, handling the reservation book and answering the telephone in an impeccable manner.Always answer the phone politely using a friendly tone and being informative.
  • Responsible for coordinating with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
  • Ensure distribution of reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
  • Ensure that reservation signs are placed on the tables before service.
  • Warmly and graciously greet all guests upon arrival. Confirming their reservation.
  • Escort and seat guests based on guest preferences and balancing of customer flow in service stations.
  • Upon seating guests, offer menus and inform them of their server’s name.
  • Ensure that the guests are attended to and when need arises present menus and take beverage orders and hand in the order to the station waiter.
  • Record the restaurant cover count
  • Observe the cleanliness and maintenance of the outlet and the entrance area,
  • Ensure that menus, bill folders and any other advertising collateral in the outlet are wiped and free of stains or spots
  • Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
  • Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
  • Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Thank guests as they leave and invite them to return.
  • Attend pre-meal briefing and de-briefing daily and the monthly F & B Staff Meeting.
  • Attend all meetings and training sessions organized by Hotel management for the staff.
  • Maintains the par stock of menu folders and advertising collateral in the outlet.
  • Takes note of anniversaries, birthdays and special dates for regular guests.
  • Prepares requisition for amenities for guests celebrating a special occasion in the outlet.
  • Prepares buffet place card/tags as per prescribed standard.
  • To participate in any training/development schemes required by management
  • Participate in the hotel’s social responsibility programme
  • To adhere to the department set grooming standards

How to Apply

Click Here To Apply

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