- Company: Stratostaff East Africa
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: No Categories
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Job Description
At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.
Responsibilities
- Support the development of aftermarket business across different regions in Africa territory
- Attend to complaints raised by customer/dealers, fault findings & rectification
- Understand & resolve issues related to installation & operation of Chillers, package, ducted split & HVAC systems.
- Carry out preventive, corrective & breakdown maintenance of HVAC equipment & systems.
- Ensure appropriate selection of replacement parts, raising spares & consumables requisition as per company procedures for repair & maintenance work.
- Maintain & update customer database, service reports and equipment history periodically.
- Provide technical support and troubleshooting services
- Conduct product service training program for service engineers & technicians from distributors.
- Advise customers on repairs including cost estimates and make recommendations for preventive maintenance.
- Quote and execute the service jobs.
- Respond to emergency situations during or after hours for the purpose of resolving immediate safety concerns.
- Assist customers to start up and commission supplied equipment.
- Provide customers with telephone/email support to start up or trouble shoot and rectify faults.
Qualifications
- A Diploma in Electrical or Mechanical Engineering, preferable the Refrigeration and Air conditioning stream with at least 5 years of experience.
- HVAC background with experience in field troubleshooting/customer relation management.
- Good understanding of measuring & testing instruments & their application.
- Demonstrated understanding of blueprints, drawings, and diagrams while troubleshooting