Job Vacancies:  Medical Students Call Center Agents – Interns

Location:  Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Medical Student Interns who are familiar with Arabic, Somali and Swahili languages for language interpretation services.

Primary Objective:  Video Medical Interpreter assures smooth communication between Health Care Provider(s) and LEP Patient by providing accurate, culturally sensitive interpretation of all information.

Essential Functions:

·          Interpret between source and target language for hospitals, clinics, and medical facilities nationwide.

·          Maintain national certification or equivalent.

·          Maintain professionalism through appearance, attitude, and posture.

·          Ability to work effectively in a team environment.

·          Good customer service and problem-solving abilities.

·          Ability to adjust to changing technologies and policies.

·          Work effectively in a fast-paced, dynamic environment.

·          Other duties as assigned.

Education and Qualifications:

·          University student or graduate

·          40 hours of training specific to Medical Interpretation (Bridging the Gap or equivalent program).

·          The ideal candidate will have 6 months or more of Interpreting experience in a medical/clinical setting.

·          Experience delivering excellent Customer Service to recipients of all cultural and socio-economic backgrounds.

·          Experience learning proprietary and commonly used software.

·          Proven understanding of the NCIHC Interpreter Code of Ethics and NCIHC Standards of Practice, acceptance of responsibility for creating a positive, inclusive work environment.

·          Documented fluency in English and target language(s).

·          Excellent command of Medical Terminology in English and target language(s).

·          Advanced – Superior communication and interpersonal skills.

·          Ability to perceive the need to “adjust register” of interpretation to ensure LEP Patient comprehension.

·          Camera awareness, to include appropriate voice projection.

·          A demonstrated critical thinking skill and a “teamwork mind-set”.

To apply send your CV to: [email protected] latest by 30th October 2020.

Indicate the Role and the Language you are familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement