Call Center Agents Vacancy- Hospital
Ital GLOBAL – We are a comprehensive Human Capital and
Quality Management Consultancy firm dedicated to helping organizations just
like yours with their HR and Quality Management requirements. We believe in creating
productive and fruitful relationships with our clients by adding value to your
business to ensure that you get the very best return on your Human Capital
spend. Our Human Capital solutions, advice and guidance are uniquely designed
and shaped around your exact requirements and objectives. They will fit with
your culture and the business challenges that you currently face
About the Client
A leading private modern healthcare facility located in Nairobi,
Kenya that offers a range of services with a dedicated team of various
professional and qualified specialists. The facility seeks to fill the call
center agents positions handle inbound and outbound calls from clients, respond
to inquiries, handle complaints, troubleshoot problems and provide general information.
Duties & Responsibilities:
Handling inbound and outbound calls, inquiries,
complaints and providing general information.
Keeps equipment operational by following
established procedures, reporting malfunctions.
Resolve problems by clarifying issues, exploring
answers & alternative solutions, implementing solutions and escalating
Manage and resolve customer complaints by
clarifying desired information, completing transactions and forwarding
Maintain call center database and update customer
information in the system.
Document all call information according to
standard operating procedures and generate reports.
Enhance organization reputation by accepting
ownership for accomplishing new and different requests, exploring opportunities
and add value to job accomplishments.
Provide customers with product and service
Diploma or Degree in Communication/ Public
Relations, Marketing, Front Office or related field
At least one year’s call center agent /service
1-2 years’ experience in a busy call/ contact
center operations or telesales will be an added advantage
Proficiency in Ms Office
Competencies & Skills
Excellent communication, interpersonal skills,
presentation, negotiation, interpersonal, PR and relationship building
Excellent organizational and multi-tasking skills
Good problem analysis and solving skills.
Team player with a customer-oriented approach
Possess product and operations technical
Knowledge of call centre telephony and technology.
Attention to Detail
Great listening skills
Calm under pressure
How to Apply
Interested applicants should send their detailed CV and Cover
Letter quoting the job title (
CALL CENTER AGENT
) as subject to reach us
not later than
the current pay and expected salary. Only the shortlisted candidates will be
contacted. Interviews will be conducted on a rolling basis.
Partagez et envoyez cette annonce à vos amis !