Customer Experience Officers Jobs in Kenya


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CUSTOMER EXPERIENCE OFFICERS OHGL/ADM/CEO/08/011

Overall Responsibility

Successful candidates will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction.

Key Responsibilities

  • Take responsibility for resolving customer queries and ensure security and confidentiality of information
  • Collects and analyses customer feedback and adopt corrective measures as required.
  • Respond to customer queries within defined time-limits
  • Carry out daily ward rounds to collect timely customer concerns.
  • Collect and verify information from customers as required.
  • Provide Information and/or educate customers on hospital guidelines.
  • Record and capture customer details accurately.
  • Keep a database of all clients who visit and carry out random call back checks.
  • Ensure clients receive their daily interim bills and engage them on payment plans.
  • Maintaining data integrity and keep customer details confidential.
  • Responding to all customer correspondences via e-mail, telephone and postal mail. 
  • Provide daily feedback on customer experience in relation to pre-defined standards and measures

Qualifications

  • Bachelor’s degree in Communication, Public Relations or any other related field.
  • Possess problem solving skills.
  • Excellent communication& interpersonal skills.
  • At least one year’s experience in the same role.

How to Apply

Interested candidates are requested to email their application letter and detailed curriculum vitae ONLY; including names and contacts of three references to  [email protected]  on or before  2 nd September, 2021.
The email subject line MUST include position title and Vacancy number being applied for e.g., “ADMINISTRATOR OHGL/ADM/ADMIN/08/008”
Canvassing of any nature will lead to automatic disqualification.
Only shortlisted candidates will be contacted

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