Customer Service Attendant Job in Kenya

Job Vacancy:  Customer Service Attendant

Our client is a specialist in running convenience stores with numerous outlets in Kenya.

They are looking for a suitable candidate to support in pushing sales for the retail stores.

Reports to:  Reporting to the Shop Manager.

Role Purpose:  A Customer Service Attendant is a person who should have a friendly and engaging personality, is Comfortable working with members of the public. He/she should have a confident manner.

Among others , Must be helpful and polite, physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.

He/she should have comprehensive understanding of the area of sales i.e. retail, Fast Moving Consumer Goods, etc. To add, he/she should be able to work as part of a sales team, she should have Knowledge of inventory techniques. Lastly, he/she should be of a smart appearance and articulate.

Key Accountabilities

Customer service

·          Greet customers who enter the shop with a smile

·          Assist customers in locating the products and merchandise they need.

·          Assist customers in packing and cart wheeling of their merchandize up to the exit point or to the car park.

·          Assist customers in obtaining and paying off their bills at the counter.

·          Answering queries from customers.

·          Reporting discrepancies and problems to the supervisor.

·          Giving advice and guidance on product selection to customers.

·          Responsible for dealing with customer complaints.

Profit Maximisation

·          Monitor performance against plan, taking appropriate action to maximize sales and profit and reduce stock holding whilst increasing stock turn.

·          Identify new business opportunities to grow sales and profitability

·          Keeping up to date with special promotions and putting up displays.

·          Deliver cost effective supply solutions and achieve maximum full price sales and planned margin

Range Building and Planning

·          Evaluate market and customer information together with historical data and forward trends to develop the department’s phased plans

·          Manage product trialing activity with the Buyer

·          Continuously monitor market activity, through regular competitor shop visits in the area.

·          Gathering market intelligence from a wide variety of sources and store visits

·          Agree and deliver promotional and marketing plans, optimizing sales and profit

Inventory/Commitment Management

·          Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.

·          Attaching price tags to merchandise on the shop floor.

·          Exploit use of ratio packs, identifying methods of replenishment which are more cost effective

·          Development of new stock/product packages

Team Management

·          Ensure effective communication at all levels, to include communicating the Company/shop/Departmental strategy in addition to operational priorities

·          Encourage an environment of open communication within the team and the building of effective cross functional relationships.

·          Adhere to self-discipline at all times.

·          Report any crisis to the supervisor.

Health & Safety

·          Monitor and maintain compliance at all time with health and safety requirements

·          Observe cleanliness at all times of one self and the shop

·          Adhere to the duty roster

Any other

·          Provide assistance to shop managers and organizers.

·          Perform shop assistant duties in maintaining and running a shop.

·          Handle shop keys and deposit in a safekeeping locker.

·          Perform opening and closing of shop on time.

·          Managing transactions with customers using cash registers/POS

·          Scanning goods and ensuring pricing is accurate

·          Collecting payments whether in cash or credit when need be.

·          Any other duty given by the supervisor.

Skills & Abilities

·          System skills

·          Merchandising

·          Communication skills

·          Problem solving

·          Creativity

Qualifications

·          Certificate or diploma in any business related course

·          At least 2 years’ experience in sales.

·          Previously held shop attendant position in a service store is an added advantage.

·          Good communication and ‘people skills’

·          Confidence, motivation and determination

·          The ability to work well on your own and also as part of a team

·          Good organizational and time management skills

·          Attention to detail

·          Good business sense and a professional manner

·          Must provide a certificate of good conduct

·          Critical path management

How to Apply

Qualified and Interested applicants should send their detailed CV, indicating their current and expected salaries to [email protected] not later than 5.pm 27th November, 2020.

Only shortlisted candidates will be contacted.

“Our client embraces equal opportunity for all”

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