Customer Service Graduate Trainee Job in Nairobi, Kenya

Position:  Customer Service Graduate Trainee

Location:  Nairobi, Kenya

Industry:  Manufacturing

Our Client, a market leader in spring mattress manufacturing have an exciting new opportunity for a self-motivated, versatile and enthusiastic Customer Service Graduate Trainee.

The role will be to facilitate and support continuous improvement by performing the following duties;

What to expect

·          Taking part in our client’s Graduate Trainee Program to develop as a future customer service expert. This is a fantastic opportunity to develop your career with a successful, growing, multinational organization.

·          As a Customer Service Graduate Trainee within the company, you will receive a comprehensive six (6) months development programme within one of the divisions during which you will learn the business and customer service processes in depth while contributing to real business projects.

·          Providing a full-cycle of customer and administrative service to existing, returning clients.

·          Taking calls and recording them with a high degree of accuracy.

·          Providing outstanding customer service.

·          Via a combination of telephone, email, online and (eventually!) face-to-face conversation, you will advise on products, recommending alternatives and complements.

·          Take responsibility for aftersales care.

·          Adhere to all procedures including security, health and safety, environmental quality, training etc.

·          Take responsibility for your own safety, complying with our client’s safe working practices and following PPE direction and contribute to a healthy and safe working environment.

Are you the ideal candidate?

·          Bachelor’s Degree in any of the following; Public Relations, Mass Communication, Customer Service, or any other equivalent qualifications from a recognized institution;

·          Organized and attentive to detail

·          Confident on the telephone with excellent customer service skills

·          Keen and willing to learn and progress

·          Available to interview and start

·          Initiative – Takes prompt action to accomplish tasks and meet goals and objectives

·          Self-motivated

·          Have an abundance of drive and energy

·          Effective communication and interpersonal skills both written and verbal

·          Support training and coaching of methodologies

·          Microsoft office – advanced skills

How to Apply

If you’re the ideal candidate, kindly send CV and cover letter only to, kindly send CV and cover letter only to [email protected] before close of business 10th October 2020.

Clearly indicate the position applied for on the subject line.

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