Customer Service Representative Job in Kenya (70K)

Customer Service Representative  (MUST be Fluent in French or Portuguese)

Our client provides health insurance services around the world.
They are urgently looking for Customer Service Representative proficient in French to support the team manager in managing a team of Customer Service Representatives, develop and coach the team to deliver a high-quality customer centric service offering.
Key Responsibilities

·          Checking e-mails and answer the most pressing questions of your key accounts.
·          Insert a new insured member into the system
·          Attend a team meeting
·          Keep your customer records up-to-date
·          Answer incoming calls in English or French or call a customer to inform him on the status of his files
·          Recommend improvement on processes
·          rewrite your priority checklist to make sure the deadlines of this week are met
·          Proficient in French or Portuguese.
·          Have a Master degree (preferably in languages) or similar level by experience and an excellent knowledge of English.
·          Possess excellent attention to detail.
·          An expert in delivering an excellent customer experience.
·          Quick to learn new software applications.
·          Have strong interpersonal skills with excellent written/verbal communication skills
·          A positive thinker who is used to working meticulously against tight deadlines
Deadline: 20th October 2019
Salary: 60,000 – 70,000 gross
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