Dog Services Manager at G4S

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  • Company: G4S
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Healthcare/Medical Jobs in Kenya
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Job Description

G4S is the leading global integrated security company specialising in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.


Effective Management of the contract financial performance

  • Drive revenue growth by Identifying new business opportunities in the sphere of operations through an Integrated security solution approach
  • Ensure Organic growth through price increases
  • Demonstrate a thorough understanding of the competitor environment faced by the branch
  • Gross Margin Management
  • Implement cost saving controls
  • Ensure Labour efficiency controls e.g optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
  • Ensure Overhead controls according to set targets
  • Achieve Price Increases and contract profitability according to set targets
  • Achieve existing revenue growth
  • Assist debt management i.e enforcing the credit policy

Efficient and effective operations management

  • Maintain an up to date dog register with vaccination plans, profiles and annual training.
  • Ensure timely, accurate Updating of Secure solutions Dashboard, Customer visits & Risk Assessments repository.
  • Have scheduled annual dog inspection plan
  • Draw up a yearly schedule for all the dog services site audits and ensure all sites have been audited 100% within the year and Capture the site audit results in the audit template on the drive on completion of the audit as scheduled.
  • Do detailed mobilization planning for all new large contracts prior to start up.
  • Close audit findings by agreed target dates. Close High Risk audit findings within 30 days.

Effective people Management

  • Maintain excellent employee motivation , performance management and engagement
  • Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action
  • Resolve disputes or disagreements promptly
  • Proper allocation of staffs to positions to fulfill contract requirements within the branch
  • Ensure appropriate level of employee training and development
  • Adhere to G4S rules, regulations and procedures by the operators

Ensure maintenance of customer service levels

  • Make regular liaison and scheduled meetings with the customer
  • Address customer requests and complaints promptly
  • Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
  • Properly investigate incidents and recommend preventive measures
  • Ensure 100% visit of all customers with dog services in the calendar year
  • Ensure that a risk assessment on all sites with dog services is conducted, prioritizing the dog and people safety.
  • Ensure purchase of dogs that meet G4s minimum standards, and are continuously trained
  • To personally attend the meeting for priority customers and issue corrective action plans within 3 days where there are issues.
  • Ensure visits to sites with dog services while on shift and recommend actions to improve dog safety and work conditions

Ensure Health and safety at work

  • Appoint a Safety Champion, ensuring he or she has attended training
  • Ensure that dog trainers’ job specifications set out their responsibilities for safety
  • Ensure that safety performance measurement and review is conducted in detail at Branch level
  • Ensure that a positive safety culture is fostered and developed in respective branches where dogs are kept
  • Ensure that all accidents, incident and near misses are reported and investigated
  • Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for value awards to the MD/HRD.
  • Ensure the safe operation of equipment1.
  • Take the necessary disciplinary actions against drivers speeding as per the daily speeding report.
  • Monthly Site audits to include the Health and Safety aspects and Site Covid 19 measures.
  • Ensure dog handlers are refreshed on safe dog handling practices to eliminate dog bite incidents.
  • Ensure the welfare and good conditioning of K9 for those businesses that deploy dogs on a daily basis.
Ideal candidate:

Knowledge and Qualifications

  • A degree in Veterinary Medicine
  • Kenya market,
  • Kenya legislation related to this role


  • Five years in small animals practice
  • Has to be registered and paid by at KVB
  • Have at least 3 years experience in management of people

Technical Skills

Financial acumen

  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products
Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 31 July. 2022
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