Job Title:  Front Office / Accounts Assistant

Reports to:  Office Manager

Industry:  Health Care

Location:  Westland’s, Nairobi.

Description of the Company:  Our client is a startup clinic facility seeking highly motivated, responsible and personable individuals. Must be able to professionally perform day-to-day front desk tasks.

Duties & Responsibilities:

·          Greet and receive customers in a timely, friendly and professional manner;

·          Assist all visitors, register new clients and queue patients to the appropriate service area.

·          Assist in scheduling and confirming appointments.

·          Answer all phone calls promptly and route calls to appropriate parties. Document all work related calls including;

·          Caller ID.

·          Call content and action taken.

·          Time of Call.

·          Access, alert to or respond to all emails that come in via the company email.

·          Communicate in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend awaiting reply or back and forth correspondence.

·          Process all financial transactions, cash, checks, MPESA or credit (insured or scheme) and issue appropriate invoices and receipts. Follow-up and collection of outstanding payments.

·          Update the necessary forms and ledgers in the HIMS ensuring fidelity of data.

·          Petty cash management.

·          Process all claim or output documentation inclusive of insurance and scheme claim forms, medical reports, lab results and medical correspondence.

·          Work cooperatively with the clinical team as well as HR, ICT, Finance and Marketing partners.

·          Develop a working relation with insurance and client scheme partners and ensuring timely dispatch of claim forms, invoices and statements.

·          Attend all department and staff meetings.

·          Other duties as assigned, detailed and agreed on with management.

·          Be friendly, professional, courteous and efficient when working with all customers and employees.

Key Skills & Qualifications

·          KATC or CPA 1.

·          KCSE C minus with a minimum C in English and Mathematics.

·          Excellent knowledge of MS Office (especially Excel and Word)

·          Knowledge of office management and basic bookkeeping

·          Proficient in English (oral and written)

·          Strong communication and people skills

·          Good organizational and multitasking abilities

·          Problem-solving skills

·          Customer service orientation)

What to expect as an employee;

·          1-year contract, renewable.

·          Gross Salary: Kes. 25,000 – 40,000

·          Inpatient Medical Cover.

·          WIBA

·          21 days’ annual leave

How to apply:

Interested and qualified candidates to send their resumes to [email protected] latest by Wednesday 22nd June 2022.

Indicate email subject as Front Office / Accounts Assistant.