Front Office Executive Job in Nairobi, Kenya (40K)

Job Title:  Front Office Executive


Industry:  Healthcare
Location:  Nairobi
Gross Salary:  35k – 40k
Our Client is a well established inpatient and outpatient private healthcare facility.
They seek to hire an experienced and highly efficient front office executive who will receive,register and guide patients / clients on the requirements while ensuring a smooth flow of both internal and external communication.
Responsibilities

·          Receiving and welcoming patients and ensuring an effective and efficient front office service is provided to patients and any other visitors to the facility
·          Answer queries pertaining hospital operations by following strict confidentiality protocols.
·          Register patients, book appointments, manage enquiries and provide information on services.
·          Advise patients of relevant charges for relevant medical services, waiting period and show the direction to the next station that the client would wish to be served
·          Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
·          Maintaining an up to date cashbook and ensure management of patient accounts and billing.
·          Arrange for appropriate emergency services by calling relevant medical staff.
·          Perform clerical duties such as typing and proofreading important documents, filing, photocopying, etc.
·          Update appointment calendars and schedule meetings/appointments.
·          Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of the front desk and surrounding areas
·          Handle queries, complaints. Keep records of client interactions and follow-ups

·          Prepare reports, invoices, and receipts. Collect payments
·          Maintain Inventory, track office supplies and order replacements
·          Deal with all general enquiries, explain procedures and make follow-up appointments.
·          Handle logistics. Track incoming and outgoing repairs and orders
·          Any other duties S/he will be assigned to.
Qualifications
·          A Diploma, preferably in Customer Service and Front Office Management, Secretarial or related field
·          At least two years’ experience working in a hospital set up.
·          Must be 27 years and above
·          Must be comfortable working in both day or night shifts.
·          Ability to multi-task, prioritize, and manage time effectively.
·          Excellent communication skills; both verbal and written.
·          Must be customer-oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life
·          Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook
·          Must be very friendly and able to work under pressure.
·          Must be a fast learner.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Front Office executive) to [email protected] before Monday 13th July 2020.
Kindly indicate current/last salary on your CV
N.B:  We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted
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