Key Account Manager Retail at Puratos Group

  • Company: Puratos Group
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Accounting Jobs in Kenya
  • Manage the relationship with the Account’s organization:
    • Map the customer’s organization
    • Set up the Puratos’ customer team and organize the meetings with the customer’s DMU at multiple levels. Formalize in the contact matrix (ref Key Account Plan)
    • Organize a yearly business review to develop the joint business plan for the coming year
    • Customer Intelligence:
    • Build the customer profile and keep it up to date
    • Maintain all relevant information up to date in the Account Fact File – including the history and confirmations of the Terms and Conditions.
  • Key Account Planning & Execution
    • Develop, formulate and implement a Key Account plan for the accounts managed
    • Align the Key Account Plan & objectives with the international business development teams in case of global/regional accounts.
    • Organize a central customer project list (SANCOC, CRM) and keep this up to date.
    • Manage all related activities and projects, like category management projects – together with the business development team (field sales, tech support, marketing, operations…)
    • Participate in international meetings and communications, for example, via the Channel Portal with Puratos teams to exchange Best Practices and improve our overall performance with this customer
  • Business Management
    • Follow up & report on the customer’s KPIs: sales results, service level, quality, profitability, budgets. Clarify deviations and initiate corrective actions where necessary Report progress on the account plan on monthly basis to local and international stakeholders
  • Pricing and profitability
    • Keep the overview of the customer’s commercial conditions and budgets up to date
    • Confirm the conditions and budgets each year to the customer in line with the Puratos procedures
    • Collaborate with Pricing officer to manage customer specific pricing, integrating all commercial conditions
    • Give support to Regional/Global account managers, like international price comparisons


  • Business & result driven
  • Strong interpersonal skills, like establishing easily contacts
  • Analytical skills
  • Good sales and negotiation skills
  • Strong technical base in Bakery and Patisserie
    • Finished goods
    • Ingredients
    • Production process (ISB, CPU or 3angular)
  • Team player, animator and leader
  • Project management competences
  • Fluent in English and Kiswahili.
  • Proven track record in Key Account Management
  • Preferably university or college degree
  • Field sales, Trade marketing, Category management or Consumer marketing experience is a plus


Puratos provides a dynamic, entrepreneurial environment that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. Of course, Puratos offers a competitive package (salary, group insurance, healthcare, training…) but additionally, offers you a position that you can further develop and shape.

How to Apply

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