Key Account Manager Retail Job In Nairobi

Key Account Manager Retail Jobs, Accounting Jobs, Puratos Jobs

Puratos  is an international group offering a full range of innovative products, raw materials and application expertise to the bakery, patisserie and chocolate sectors. Our headquarters are just outside Brussels (Belgium), where the company was founded in 1919. Almost a century later, our products and services are available in over 100 countries around the world and, in many cases, are produced by our network of local subsidiaries. Above all, we aim to be ‘reliable partners in innovation’, helping our customers around the world to deliver nutritious and tasty food to their local communities.

Key Account Manager Retail

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Nairobi
  • Job Field: Sales / Marketing

Position Overview

Based at Nairobi in Kenya, in order to build our team, we are currently seeking an:

(Nairobi, Kenya)

Reporting directly to the Sales Director, the successful candidate for this key function will develop profitable sales, in line with the defined objectives and to create a partnership with the assigned key accounts, in line with the channel strategy. To do so he/she will define and implement the account strategy and lead the national business development teams.


  • Manage the relationship with the Account’s organization:
    • Map the customer’s organization
    • Set up the Puratos’ customer team and organize the meetings with the customer’s DMU at multiple levels. Formalize in the contact matrix (ref Key Account Plan)
    • Organize a yearly business review to develop the joint business plan for the coming year
    • Customer Intelligence:
    • Build the customer profile and keep it up to date
    • Maintain all relevant information up to date in the Account Fact File – including the history and confirmations of the Terms and Conditions.
  • Key Account Planning & Execution
    • Develop, formulate and implement a Key Account plan for the accounts managed
    • Align the Key Account Plan & objectives with the international business development teams in case of global/regional accounts.
    • Organize a central customer project list (SANCOC, CRM) and keep this up to date.
    • Manage all related activities and projects, like category management projects – together with the business development team (field sales, tech support, marketing, operations…)
    • Participate in international meetings and communications, for example, via the Channel Portal with Puratos teams to exchange Best Practices and improve our overall performance with this customer
  • Business Management
    • Follow up & report on the customer’s KPIs: sales results, service level, quality, profitability, budgets. Clarify deviations and initiate corrective actions where necessary
      Report progress on the account plan on monthly basis to local and international stakeholders
  • Pricing and profitability
    • Keep the overview of the customer’s commercial conditions and budgets up to date
    • Confirm the conditions and budgets each year to the customer in line with the Puratos procedures
    • Collaborate with Pricing officer to manage customer specific pricing, integrating all commercial conditions
    • Give support to Regional/Global account managers, like international price comparisons


  • Business & result driven
  • Strong interpersonal skills, like establishing easily contacts
  • Analytical skills
  • Good sales and negotiation skills
  • Strong technical base in Bakery and Patisserie
    • Finished goods
    • Ingredients
    • Production process (ISB, CPU or 3angular)
  • Team player, animator and leader
  • Project management competences
  • Fluent in English and Kiswahili.
  • Proven track record in Key Account Management
  • Preferably university or college degree
  • Field sales, Trade marketing, Category management or Consumer marketing experience is a plus


Puratos provides a dynamic, entrepreneurial environment that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. Of course, Puratos offers a competitive package (salary, group insurance, healthcare, training…) but additionally, offers you a position that you can further develop and shape.

How to Apply

Click here to Apply

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