About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Reporting to the DevOps Manager, the Observability & Automation Engineer will be responsible for designing, implementing, and maintaining enterprise monitoring, observability, and automation solutions that ensure the availability, performance, security, and reliability of Core Systems and Channels within the Technology Reliability Department. The role focuses on proactive incident detection, system visibility, operational efficiency, and automation of repetitive operational tasks.

Key Responsibilities:

Observability & Monitoring

• Design and manage enterprise observability and monitoring platforms.
• Implement infrastructure, application, database, network, log, and digital experience monitoring.
• Develop dashboards, alerts, SLIs, and SLOs for critical services.
• Establish end-to-end transaction monitoring across all channels.
• Improve alert accuracy and reduce false positives and alert fatigue.

Automation & Reliability Engineering

• Identify and automate repetitive operational processes.
• Develop and maintain automation scripts, workflows, and self-healing solutions.
• Automate health checks, incident response, server provisioning, configuration management, compliance reporting, and maintenance tasks.
• Create runbooks and automated operational procedures.
• Experience in handling Incident Management & Operational Excellence

Platform Engineering:

• Manage and optimize observability tools including Dynatrace, Datadog, Splunk, ELK, Prometheus, and Grafana. Integrate monitoring platforms with ITSM tools.

Security & Compliance

• Collaborate with Information Security teams on threat detection and support security monitoring.

Collaboration & Stakeholder Management

• Partner with application, infrastructure, architecture, and support teams.
• Drive observability maturity and reliability best practices across the organization

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• Certifications in SRE/DevOps will be added advantage.
• 3-4 years of experience Site Reliability Engineering, DevOps & Monitoring and Observability.
• Experience with enterprise observability and monitoring platforms.
• Strong skills in Scripting Python/Bash/Ansible etc.
• Experience in Kubernetes/Linux and VMware.
• Deep understanding of API monitoring, Network Monitoring.
• Automation and Operational Excellence
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Key Skills & Competencies

• Automation Design
• Observability and Monitoring
• Reliability Engineering
• Decision Making
• Communication and Executive Reporting
• Continuous Improvement Mindset

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

The application should reach us by close of business on 12th November, 2026 . Please note only short-listed candidates will be contacted. If you do not hear from us by 15th December, 2026 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.