Operation Manager Job

Our client, Dafabet Kenya, is the home to some of the best gaming products on the web that includes best odds, cash-out, instant pay-outs, live streaming and wide array of other gaming products.

They are seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:

Reporting to the Country Manager, the Operation Manager will be responsible for aspects of the retail and the online betting & sales operations including: shop and back office staff, managers, cashiers and agents. The position will also entail increasing sales, monitoring P&L and ensuring compliance with the company’s standard operating procedures


  • Participating in business development activities to position and develop the brand on current market and sales channels
  • Creating Conversion Optimizing roadmap and strategies
  • Working on retention plan to keep users satisfied and increase their engagement
  • Coordinating with in-house marketing or outsourced marketing teams to setup campaigns
  • Understanding and implementing what is required to deliver the returns from all investment spend
  • Ensuring all activity within the Country complies with the requirements of the Gambling Commission, the Company’s license and Health & Safety in order to minimize risk
  • Accomplishing all required forms and regular reports relevant to the position in a timely and accurate manner
  • Managing of operational issues on a daily basis
  • Conducting appraisals for managers with regular meetings to set targets and goals
  • Conducting of sales and retail staff recruitment
  • Ensuring all managers & staff are trained to the required standards
  • Ensuring all outlets are setup to specification and that products are always running
  • Reviewing, analyzing of retail network sales and training records


  • Bachelor degree in any management field (Business, Marketing or Finance)
  • People management and goal setting skills
  • Excellent interpersonal and communication skills
  • Excellent operations knowledge of gaming, retail or hospitality with high interest in sports or exposure in sports-betting/gambling industry
  • Advanced computer skills especially in Microsoft Office applications
  • Strong numerical and analytical skills
  • Good coordination and presentation skills
  • Proven experience in leadership
  • Can work under pressure with minimum supervision

How to Apply

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “OPERATION MANAGER by Friday 22 nd March 2019, clearly indicating their current and expected remuneration (MUST) , daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.

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