Operations Officer at Mezzanine

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  • Company: Mezzanine
  • Location: Kenya
  • State: Nairobi
  • Job type: Contract
  • Job category: Administrative/Secretarial Jobs in Kenya
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Job Description

Mezzanine designs and builds digital technology solutions for customers across Africa in order to create productive societies.

About the role

The main purpose of this position is to provide in-country [Kenya] project and client support and project coordination for our health solutio

Responsibilities
  • Support the current Call centre Agent
  • Zendesk-Inbox management and redirecting any queries to the correct channel (Ops)
  • On-the-ground field visits to verify / troubleshoot support queries
  • Track project progress, interdependencies, and deliverables to facilitate successful project implementation and rollout
  • Update all project Activities on project management system [Mavenlink]
  • Follow up with clients in team members on outstanding items
  • Monitor all critical tasks and communicate updates to project team members.
  • Proactively identify risks and escalate
  • Represent Mezzanine at client meetings with the various stakeholders: funders, government agencies, implementation partners
  • Resolve all client escalations
  • Manage internal stakeholders on delivery of escalation requests
  • Understand and monitor the environment to identify possible issues and challenges within the system and people processes, and channelling appropriately
  • Acting as Liaison between Sales and Commercial
  • Input into monthly project reports
  • Completion of Monthly EXCO reports
  • Ad hoc reporting on clients request
Key requirements
  • Bachelor’s degree in a relevant field/area
  • 5+ years of experience working in a supply chain, health and/or ICT implementation environment.
  • Understanding of the Kenyan public health sector would be a significant plus
  • Experience in managing complex stakeholder relationships
Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 20 July. 2022
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