Safariom Technical Support Engineer Kenyan Job Vacancies

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Fixed Technical Support Engineer Job, Current IT Jobs,

We are pleased to announce the following  vacancy  in the  Digital IT Department  within the  Technology Division . In keeping with our current business needs,

we are looking for a person who meets the criteria indicated below

Detailed Description

Reporting to the  Manager – Fixed Customer Solutions: Technical Support , the position holder will provide support and maintenance of all passive and active components of FTTX network.

Roles and Responsibilities

  • To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification.
  • Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises.
  • Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance.
  • To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure.
  • To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor.
  • Analysing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber.
  • Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests.
  • Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process.
  • Providing spares and materials forecast for maintenance works and overseeing Spare’s usage and availability in correct specification, Quantity and storage.
  • Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labelling.
  • To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration.
  • Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package.
  • Managing spend associated with Maintenance projects by developing Opex savings initiatives.
  • To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3 rd  parties in managing permits and right of ways.
  • Liaising with Safaricom Security teams in apprehending vandalisms.
  • Safaricom Security teams in apprehending vandalisms.
  • Ensure availability of devices and services on the GPON access network.
  • Participate in projects as assigned
  • Core IP transport and access network support and optimization
  • Perform BNG, OLT node and service integration and acceptance
  • Network topology documentation and improvement
  • Inventory management of devices, tools and IP parameters (addresses and Vlans)
  • Process documentation and improvement.
  • Track QOS affecting parameters e.g., utilization and latencies on the core transport and access networks.
  • 24/7 support for core IP transport and enterprise networks


  • BSc in either Electrical & electronics engineering, Computer Science, Information Systems or telecommunication engineering.
  • 3+ years of direct IP transport Network Support or planning experience in a busy Service Provider environment
  • CCNP/CCIP certification required and CCIE certification desired.
  • Hands on experience in troubleshooting IP networks required.
  • Strong skills and experience with IP routers and switches. Extensive knowledge of IP Routing and IP routing protocols (OSPF, ISIS, EIGRP, and BGP).
  • Knowledge of QoS techniques and hands experience of implementing MPLS services.
  • Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, IP QOS, Triple play services)

How to Apply

Apply for the job here

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