Role Purpose

The role holder will be responsible for administering Direct Debit Arrangements (DDAs) and related premium collection activities, ensuring accurate mandate management, timely collections, efficient reconciliations and resolution of collection exceptions. The role will monitor performance, maintain data integrity, strengthen operational controls and identify process improvements, while providing technical support and operational insights to the Assistant Manager – Premium Administration and ensuring compliance with established procedures and regulatory requirements.

Academic Background & Relevant Qualifications

• Bachelor’s degree in insurance, Finance, Business Administration or another relevant field.
• A Diploma in Insurance, LOMA, CII, IIK or an equivalent professional qualification will be an added advantage.
• Minimum of three (3) years' relevant experience in premium administration, insurance operations, collections, banking operations or a related financial services role.
• Demonstrated experience in DDA administration, mandate management, premium collection monitoring, failed collections, premium allocation, financial reconciliations and resolution of payment discrepancies.
• Experience managing outstanding and suspense items, preparing operational reports, analysing collection performance and monitoring operational indicators.
• Proven ability to independently investigate operational issues and collaborate with internal stakeholders, banks, intermediaries and customers to resolve discrepancies.
• Experience handling complex transactions, identifying control weaknesses and recommending process improvements will be an added advantage.
• Exposure to automation, system implementation or digital transformation initiatives will be an added advantage.