Our client is in the Banking / ICT
Industry seeking to recruit highly motivated
Call Centre Agents
Duties and Responsibilities
Follow communication “scripts” when
handling different topics Identify customers’ needs, clarify information,
research every issue and provide solutions and/or alternatives Build
sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in
our call centre database in a comprehensible way.
Frequently attend educational
seminars to improve knowledge and performance level
Understand the importance and impact
of first contact resolution
Provide timely notifications to
Supervisor / Team leader of negative trends, urgency of issue, or extent of
required follow up.
Resolving customer queries on first
contact and keeping the promise of query / problem resolution for escalated
Confirm client information and update
on existing databases.
Update Product Frequently Asked
Maintains communication equipment by
Diploma or Certificate in Customer
care or any other field
At least 1-2 Years’ experience in the
Banking / ICT Sector
Knowledge and Competencies (State Skills, Abilities & Traits
Excellent written and verbal
Dynamic, analytical and self-driven
individual with the ability to work under pressure.
Ability to execute, make decisions,
develop strategy, critical thinkers and build relations.
How to Apply
To apply, send your CV and cover
letter only to [email protected] by 1st April 2020 indicating your
current gross salary and benefits.
NB: Flexi Personnel does not charge
candidates for jobs placement