- Company: Old Mutual Kenya
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: – Data Science / Research Jobs in KenyaOld Mutual Jobs in Kenya
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Job Description
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
SUMMARY
The Operations Manager will be responsible for overseeing day-to-day operations, will have a proven track record of utilizing data analytics to drive efficiency, automate processes, and effectively manage risks
KEY TASKS AND RESPONSIBILITIES
- Develop and implement strategies to improve operational efficiency, reduce costs, and increase customer satisfaction while managing risks effectively.
- Utilize data analytics to identify trends, inefficiencies, and opportunities for process automation.
- Oversee the day-to-day operations of the motor insurance division, including claims management, policy administration, and customer service.
- Lead cross-functional teams to drive process improvements, implement automation solutions, and manage project timelines.
- Collaborate with IT and other departments to ensure technology solutions are aligned with business objectives and provide adequate support.
- Analyse and interpret data to make informed business decisions, track progress, and measure the impact of operational changes.
- Ensure compliance with industry regulations and company policies, while effectively managing risks.
- Develop and manage an effective process to manage different stakeholders in the value chain and customer touchpoints.
- Mentor and develop team members to enhance their skills and support their professional growth.
- Any other duties as it may be assigned by management from time to time.
REQUIREMENTS
KNOWLEDGE & EXPERIENCE
- 5+ years of experience in operations management, with a focus on motor insurance.
- Strong data analytics skills and experience using data to drive business decisions.
- Proven track record of successfully implementing process automation and operational efficiencies.
- Strong understanding of effective risk management and ability to mitigate risks in day-to-day operations.
- Excellent leadership and communication skills, with the ability to lead cross-functional teams.
- Ability to analyse complex data, identify trends, and make informed decisions.
- Experience in developing and managing processes to effectively manage stakeholders in the value chain and customer touchpoints.
- Ability to work in a fast-paced, deadline-driven environment.
QUALIFICATIONS
- Bachelor’s degree in business, operations or a related field.
- Master’s degree in a business-related field will be an added advantage.