TITLE: RECEPTIONIST/ SALES & MARKETING

JOB SUMMARY

Our client is a guest house currently recruiting a receptionist

The responsibility include greet and welcome customers with a positive, helpful attitude, assisting customers in finding their way around the facility, answering phones in a professional manner, and routing calls as necessary, performing adhoc administrative duties and Provide excellent customer service to the customers

Sales and Marketing responsibilities include:- implementing the marketing strategy and plan, other operational activities related to sales and marketing.

REPORTING: The Receptionist/Sales & Marketing shall report to the Supervisor

Responsibilities

• Greet, register, and assign rooms to guests
• Assist in bookings and reservations
• Attend to all routes of room bookings, such as online, phone, and in person.
• Maintain orderliness and cleanliness at the front area
• Answer telephonic and in person queries related to the hotel services and resolved any issues
• Process guests’ check ins and outs
• Prepare and Generate bills for payment
• Manage the mini shop
• Ensure pricing is accurate
• Collect payments whether in cash, credit cards, bank deposits and Mobile banking or any other acceptable mode of payment.
• Issue receipts
• Resolve customer complaints, guide them and provide relevant information
• Track transactions on bank statements and report any discrepancies
• Reconcile Mobile banking and PDQ machine transactions on a daily basis
• Maintain petty cash for the facility
• Receiving office inventory items and ensuring that the received items are up to the required standard and quality;
• Compile and submit periodic reports;
• Function in accordance with established standards, procedures and policies
• Perform filing and record keeping tasks
• Develop new relationships with global and local tour agents.
• Maintain databases for all clients and agents
• Contribute to formulating and executing an annual Marketing Plan.
• Research and develop marketing opportunities, identifying market trends and suggesting system improvements to achieve the companys marketing goals.
• Submit monthly Sales & Marketing Reports Customer Management.
• Manage/oversee & update content for the companys social media accounts
• Create social media content calendar, flyers, email newsletters, e-signatures with digital marketing team.
• Work with 3rd Parties to ensure that Website is compliant with SEO and ensure that Digital Marketing platform content is approved.
• Conduct rate comparisons with other properties and prepare & issue Agent Contracts
• Research & summarize market data to draft reports and provide weekly updates & targets.

Basic understanding of Financial P&Ls.

How to Apply

Please send your CV to  [email protected]