5 Customer Care Jobs in Kenya


Share and send to your friends !

Sheer Logic Management Consultants is seeking to engage dynamic individuals for  Customer Service Executives   position for one of our clients to be located in the following regions:

Towns:  Emali, Tala, Nanyuki, Kitui and Machakos

The Job purpose can be categorized as follows:-

  • Service and Standards
  • The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
  • To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.
  • Business Link
  • As the first point of contact to the customer, acts as a link between the customer and the business.
  • Keeps management informed of schedules, priorities, and problems.
  • Participates in performance appraisals.
  • Direct impact on the business
  • Responsible for growth of business through retention and relationship building.
  • Accountable for company assets e.g stocks

   Responsibilities

  • Manage Customer Relationship and Documentation compliance and completion.
  • Maintain the defined quality of Customer service standards
  • Manage the customer contact queue and customers tolerance
  • Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.
  • Manage service delivery aligned to customer needs and business objectives
  • Monitor and maintain facilities
  • Manage service delivery aligned to customer needs and business objectives
  • Drive sales in the Walk in centers
  • Increase customer base in both prepaid and post paid categories
  • Contribute to, monitor and report daily productivity on all revenue generating activities
  • Through contact with the customers, give feedback on customer reactions to products and services rendered
  • Achieve/exceed set targets
  • Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
  • Ensure Customer complaints are adressed appropriately and resolution given within Service standards
  • Promotes and maintains a high quality, professional, service oriented company’s image among users.
  • Participate in quarterly employee satisfaction survey
  • Reduce instances of fraud in both prepaid and post paid activations
  • Minimise leakage of revenue at the shops by enhancing proper controls

Qualifications

  • Bachelor’s Degree from a recognized university.
  • A minimum of 2½ years’ experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)
  • Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

How To Apply

Kindly send your CV to  [email protected]   by  7 th  September 2021  clearly marking – “ Customer Service Executive”   (Please note that all applicants MUST indicate the town when applying)

General Manager Job, Other Professions, JOB DESCRIPTION To provide leadership and management of the company’s strategic objectives and goals as approved by the board of directors to create and maximize…
Van Salesman Job, Latest Sales & Marketing Jobs Kenya, Position: Van Salesman, Location: Nairobi, Obradleys Investment Limited is a private limited company, looking for a result driven van sales representative…
Sanergy  is an award-winning social venture based in Nairobi, Kenya. We undertake three exciting lines of work: We provide safe, sustainable sanitation services to residents living in urban informal settlements…