- Company: Stratostaff East Africa
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: – Engineering Jobs in KenyaStratostaff East Africa Jobs in Kenya
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Job Description
At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.
Responsibilities
- Ensuring that all work is performed in accordance with the Brand standards and Company regulations.
- Maintaining relationships with insurance companies and adjusting to settle claims quickly and fairly.
- Reviewing estimates prepared by estimators to ensure that they are reasonable and within industry standards
- Managing the daily operations of the body shop, including hiring, training, and all other aspects in relations to the Job requirement.
- Providing efficient customer service to customers who have had accidents, helping them through the claims process, and explaining the repair process.
- Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively.
- Ensuring that all vehicles are repaired within timeframes specified by insurers or by the Company.
- Ensuring that all repairs are done at reasonable costs, that quality control standards are met, and that customer satisfaction is maintained
- Estimating costs of repairs to be sure that the price is fair for both the shop and the customer.
- Optimize equipment use by avoiding waste of consumables.
- Optimize task allocation.
- Ensure that waste is properly sorted.
- Ensure that equipment and zones for which he has responsibility are properly maintained.
- Draw up quotations and supervise the preparation of release slips for parts and supplies
- Ascertain Spare Parts availability and monitor release.
- Ensure that warranty procedures and loyalty-building products are properly managed.
- Act as an interface between management and the workshop in general, and between reception and mechanics/electricians in particular.
- Bring the team together periodically to optimize involvement in the results and enhance the quality of the work performed.
- Participate, with line managers, in the personnel-evaluation process to identify development potential and suggest appropriate training courses.
- Conduct all other duties as allocated by the After-sales Manager.
MINIMUM REQUIREMENTS:
- Bachelor’s degree in Engineering from a reputable learning institution.
- A thorough understanding of the processes involved in repairing vehicles is necessary for a body shop manager.
- 5-7 years experience in a similar position in the automotive industry.
- Business-specific expertise (technical).
- An understanding of commercial and customer requirements.
- Good interpersonal skills.
- Should be Innovative.
- Strong communication skills and IT fluency.
- Excellent organizational skills.
- Ability to flourish with minimal or no supervision