Purpose of the Job

Manage Key Client Accounts and ensure customer delight by utilizing Minet’s expertise and resources.

Duties and Responsibilities

The duties and responsibilities are:

Business Retention

• Relationship management with Influencers
• Understand the client’s priorities
• Draw up and ensure implementation of the client promise plan
• Ensure Stewardship meetings are held twice a year
• Seek Annual feedback from clients on service

Carrier Management

• Seek Appropriate wordings
• Develop Service Level Agreements

Operational

• Invoicing and collection of underwriter endorsements
• Issue policy documents to clients
• Audit policy documents to ensure they reflect the client’s expectations
• Grow accounts organically
• Claims Management
• Ensure Strategic Partnerships with Minet Global Partners
• Support Sales team

Key Result Areas

The accountability areas are as follows;

• Quality Service & relationship management
• Business Retention

Knowledge and Skills Required:

• The job holder must possess:
• Bachelor’s degree in relevant field of study
• A diploma in Insurance and additional qualification in ACII will be an added advantage
• 5 years’ experience in relevant or similar field
• Organizational and planning skills
• Interpersonal and communication skills
• Analytical skills
• Flexibility and adaptability
• Computer literacy and familiarity with standard office computer applications.
• Well-developed verbal, written and communication skills
• Good record-keeping skills
• Attention to detail