Admin & Customer Service Officer Job In Nairobi (60k)

Admin & Customer Service Officer Job, Administration Jobs, Customer Service Jobs, Jobs In Nairobi.

Our Client is a distributor of Household and Commercial electronic appliances. They seek to hire a vibrant and efficient Customer Service Officer to be stationed at the head office in Kenya handling client enquiries and support the field sales representatives.

Title:  Admin & Customer Service Officer

Gross Salary:  60k

Location:  Nairobi

Responsibilities:

  • Carry out all administrative tasks such as data input, processing information, completing paperwork and filing documents.
  • Supervise operations of all departments.
  • Monitor online presence of the company on social media and e-commerce platforms
  • Communicate effectively with customers in a professional and friendly manner.
  • Order and ensure effective delivery of goods to customers.
  • Resolve any sales related issues with customers/agents.
  • Coordinate with warehouse department on stock position of items, offloading details and delivery of the units to the customer.
  • Correspond with customers regarding their delivery of goods.
  • Assist in tracking orders

Qualifications:

  • Degree/Diploma in Business Management
  • At least 3-4 years’ experience in customer service in a busy and fast paced environment
  • Experience in social media management is desired
  • Good leadership skills
  • Excellent problem solving & interpersonal skills
  • Excellent communication skills, both oral and written
  • Presentable, proactive and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A team player with a positive attitude, proactive and attention to detail
  • Results-oriented, hardworking and creative

How to Apply:

Click here to Apply

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