Admin & Customer Service Officer Job in Nairobi (60k)

Our Client is a distributor of Household and Commercial electronic appliances. They seek to hire a vibrant and efficient Customer Service Officer to be stationed at the head office in Kenya handling client enquiries and support the field sales representatives.

Title:  Admin & Customer Service Officer
Gross Salary:  60k
Location:  Nairobi

Responsibilities:
·          Carry out all administrative tasks such as data input, processing information, completing paperwork and filing documents.
·          Supervise operations of all departments.
·          Monitor online presence of the company on social media and e-commerce platforms
·          Communicate effectively with customers in a professional and friendly manner.
·          Order and ensure effective delivery of goods to customers.
·          Resolve any sales related issues with customers/agents.
·          Coordinate with warehouse department on stock position of items, offloading details and delivery of the units to the customer.
·          Correspond with customers regarding their delivery of goods.
·          Assist in tracking orders
Qualifications:
·          Degree/Diploma in Business Management
·          At least 3-4 years’ experience in customer service in a busy and fast paced environment
·          Experience in social media management is desired
·          Good leadership skills
·          Excellent problem solving & interpersonal skills
·          Excellent communication skills, both oral and written
·          Presentable, proactive and an outgoing personality
·          Administrative writing and reporting skills
·          Ability to multi-task and get things done to completion
·          A team player with a positive attitude, proactive and attention to detail
·          Results-oriented, hardworking and creative
How to Apply:
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