Kimisitu Sacco Ltd Overview
Kimisitu Sacco Ltd is one of the fastest growing National Tier-1 Deposit Taking Saccos in the region. The Sacco was registered in 1985 and is regulated by the SASRA (Sacco Societies Regulatory Authority of Kenya).
Kimisitu Sacco has an open membership majorly drawn from employees of Non-Governmental Organizations (NGO), Embassies, International Missions, Government Agencies, other reputable organizations in Kenya and Diaspora. Our membership also comprises of Corporates, Chamas, and investment groups.
Our mission is to empower our members economically by providing quality financial services through prudent mobilization of resources and excellent customer care.
Kimisitu Sacco is seeking to recruit a dynamic, self-driven, and result-oriented individual to join our team in our fast paced, modern work environment, to fill in the position of Contact Centre
Position Summary
You will be responsible for providing and promoting a professional, high quality frontline customer focused service by managing the call center, Customer Relationship Management (CRM), resolving customer’s queries, handling in bound & outbound calls and cross selling Sacco products, all geared towards increasing Sacco profitability and upholding world class services.
Key Responsibilities
- Identify and assess customers’ needs to achieve high levels of member satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Provide accurate, valid, and complete information using the right methods or tools.
- Propose and implement streamlining initiatives to improve the operational efficiency of the department.
- Keep track of customer issues through Customer Relationship Management System.
- Work to ensure efficient utilization of Kimisitu Sacco social media accounts and timely handling of customer enquiries.
- Take the extra mile to engage customers and effectively handle their queries and refer to appropriate internal resources for resolution.
- Generate sales leads for the Sacco as per assigned Sacco product and services targets.
- Manage many incoming calls, emails, and social media inquiries efficiently.
- Increase customer satisfaction through efficiency of the call center in responding to customer queries on all Sacco communication channels in a timely and conclusive manner.
- Increase customer response and satisfaction and returning of dropped calls.
- Successful handling of customer queries while maintaining quality service.
- Provide accurate, relevant, and timely reports while enforcing relevant guidelines, rules and regulations.
- Follow up and activation of dormant accounts.
- Perform any other responsibility as assigned from time to time
Knowledge: Qualifications & Experience
- Diploma in Business Studies, Communications, Public Relations or equivalent.
- Degree in public relations, Communication or Business Management will be an added advantage.
- Minimum 2 years working experience.
- Computer literacy.
- Must be able to work in a fast-paced environment.
Personal Attributes required for this role:
- Attentive to detail
- Good interpersonal communication skills
- Decisive
- Excellent record keeping skills
- Commitment and passionate about customer service
- Organizing and time management skills
How to Apply
Interested candidates meeting the above requirements should apply online by filling in the data
form on the website. After filling the data form, proceed and Send an Application Letter with a detailed Curriculum Vitae (CV) in PDF format to
jobs@kimisitusacco.or.ke
The data form must be filled in full. Incomplete forms will be disqualified. To be considered for this role your application must be received by C.O.B on Friday 31 January 2023. Clearly state the subject of the email as Contact Centre Officer. Only shortlisted candidates will be contacted. Kimisitu Sacco Ltd never asks for money in return for advancement in any recruitment process. If you are ever asked for a fee, please report to Kimisitu SACCO on 0709 136000
or
jobs@kimisitusacco.or.ke.
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