Customer Care Assistant Job in Nairobi, Kenya (30K)

Exciting Customer Care Assistant Job Opportunity

Our client is a leading Roofing market player in Kenya and the region.
To consolidate market leadership they seek to recruit a dynamic and self driven customer care assistant.
Job title:  Customer Care Assistant
Department:  Administration
Salary Range:  Kshs 25,000 – 30,000

No of Positions:  1 (one) Position
Location:  Nairobi
Placement:  Immediate
Duties and Responsibilities
·          Attend promptly to all incoming calls and notify the relevant parties on the same.
·          Attending to incoming and outgoing mails and recording them chronologically.
·          To attend promptly to all clients and business associates coming to the offices and ensure that they are treated in a welcoming and friendly manner.
·          General office management including filing both soft and hard copy documents, maintenance of company files.
·          Generate sales leads.
·          Assisting in preparation of exhibitions and other related marketing events.
·          Provide product information to assist customers in making a decision about the product to buy.
·          Resolve product problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
·          Ensuring that the board room and samples are adequate and in the best form all the time without fail

·          Ensuring that the displays outside are in good order
·          Follow up with potential clients to close sale.
·          Ensuring that quotations are sent out within 12 hours and following up and closing the sale thereafter.
·          Take an extra mile to engage clients.
·          Ensure the office is neat and clean working closely with the office assistant.
Qualifications and Experience
·          Diploma/Certificate in Business Administration OR
·          Diploma in Public Relationship/Sales And Marketing
·          A minimum of one years’ experience in a customer care position
Required Skills
·          Charisma and Enthusiasm
·          Empathy and Adaptability
·          Excellent communication and presentation skills
·          Strong phone contact handling skills and active listening
·          Self-control, Patience and Flexibility
·          Taking initiative/responsibility.
Applications Procedure
If you meet the above criteria and are interested in making a meaningful Customer Service career, apply by submitting your CV in confidence to:
The Recruiter.
Esquire Consultants.
P.O Box 76883-00620,
Via [email protected] and kindly indicate Job Title on the subject line.
·          Do not attach certificates and testimonials in your application.
·          Closing date for applications is Friday 18th September 2020.
·          Shortlisting will be carried out on a rolling/ongoing basis.
·          Only shortlisted candidates will be contacted.
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